System and Network Administrator

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　　System and Network Administrator

　　Salary

　　$64,198.87 - $96,298.82 Annually

　　Location

　　Lakeland, FL

　　Job Type

　　Full Time Regular

　　Job Number

　　2142-05

　　Department

　　Information Technology

　　Division

　　IT Network Admin & Support 1704000000

　　Opening Date

　　01/17/2024

　　Closing Date

　　Continuous

　　FLSA

　　Exempt

　　Bargaining Unit

　　NA

　　Description

　　Benefits

　　Questions

　　GENERAL DESCRIPTION OF CLASS

　　This highly technical position is responsible for planning, engineering, administration, performance, and support of the network, server, storage, and security environments. Work assignments are outlined by a superior, but the employee has the opportunity for independent action in carrying out assignments. Technical assistance and supervision are provided during assignments, and work is checked during the progress and evaluated upon completion by a supervisor.

　　ESSENTIAL FUNCTIONS AND ADDITIONAL FUNCTIONS

　　Assists in maintaining, upgrading, and monitoring the network, server, storage, and security environments.

　　Assists in planning and implementing systems and network infrastructure additions and upgrades.

　　Monitors the wide and local area networks to ensure optimal performance and reliability.

　　Monitors the server and storage environments to ensure optimal performance and reliability.

　　Monitors system resource utilization, trending, and capacity planning.

　　Works with other department personnel to provide systems and network resources, including server provisioning, network connectivity, email services, and remote connectivity.

　　Prepares performance reports on the wide and local area networks and server performance.

　　Provides input on service requests and makes recommendations regarding the feasibility and acceptability of implementation.

　　Implements local and wide-area networks, servers, and storage components.

　　Selects and implements security tools, policies, and procedures with the City’s security team.

　　Gathers information as requested for budget analysis, scheduling, specification writing, contract negotiation, report preparation, and presentations.

　　Works within established configuration and change management policies to ensure awareness, approval, and success of system and network infrastructure changes.

　　Liaises with vendors and other IT personnel for problem resolution.

　　Provides timely resolution of trouble and incident requests.

　　May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.

　　Position designated as mission critical.

　　ADDITIONAL FUNCTIONS:

　　Delivery of projects and services within deadlines and financial objectives.

　　Development of solid business cases for new services and architecture, including analysis of return on investment.

　　Participates in technical training both locally and at out-of-town locations that may require overnight stays.

　　Performs related work as required.

　　QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE) AND SPECIAL REQUIREMENTS

　　Graduation from an accredited two (2) year college or technical school.

　　Four (4) years experience as a technician in a PC and/or network support function.

　　SPECIAL REQUIREMENTS:

　　Must possess and maintain a valid driver’s license.

　　Must maintain a valid telephone number.

　　Microsoft Certified System Engineer/HP Certified Systems Administrator/Red Hat Certified Engineer preferred.

　　Must be able to attend meetings other than the primary work area.

　　May be required to pass an elevated background check provided by the City of Lakeland Police Department upon hire.

　　TECHNOLOGY ENVIRONMENT:

　　Windows/Linux servers

　　Windows workstations

　　Microsoft Office 365

　　VMware and Oracle Virtual Machine virtualization

　　Storage Area Networks (Fibre Channel, iSCSI)

　　NetWorker and Avamar backup utilities

　　EMC Data Domain

　　Cisco UCS

　　VCE VBlock

　　Juniper switches, firewalls, and wireless access points

　　Cisco switches, routers, and wireless access points

　　EMC SAN

　　EMC Isilon

　　Checkpoint firewalls

　　Microsoft Azure

　　Multifactor authentication

　　Spam filtering technology

　　KNOWLEDGE, SKILLS, ABILITIES AND WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

　　Thorough knowledge of routine planning and methodology as they apply to wide area and local area networks, servers, storage, and security infrastructure.

　　Thorough knowledge of network communications, including protocols, switching, and routing.

　　Thorough knowledge of Microsoft Windows and LINUX Administration.

　　Thorough knowledge of Microsoft Active Directory.

　　Thorough knowledge of virtualization technologies, including VMWare, Oracle Virtual Machine, and Microsoft Hyper-V.

　　Thorough knowledge of cloud-based platforms

　　Ability to engineer, build and test wireless network infrastructure for optimum coverage and reliability.

　　Knowledge of computer applications as they apply to citywide business practices.

　　Skill in testing with various systems and network diagnostic devices and interpretation of test results.

　　Skill using hand tools and precision test instruments to install and maintain network-attached devices.

　　Knowledge of fiber optic standards related to proper installation of network-attached devices.

　　Knowledge of the occupational hazards and safety precautions of the trade.

　　Ability to prepare technical reports.

　　Ability to demonstrate good interpersonal skills.

　　Ability to communicate verbally and in writing with supervisors, other employees, and the general public.

　　Ability to read and understand technical manuals for all computer and network devices used in this system.

　　Ability to maintain proficiency on new equipment and devices as the technology evolves.

　　Knowledge of Microsoft Exchange.

　　Knowledge of storage area networks.

　　Knowledge of backup and disaster recovery principles.

　　Knowledge of project management best practices.

　　WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

　　Requires sedentary work that involves walking or standing some of the time, exerting up to 100 pounds of force regularly, and routine keyboard operation.

　　The job risks exposure to heights, toxic/caustic chemicals, traffic, moving machinery, extreme cold or heat, electrical shock, adverse weather conditions, bright/dim light, fumes, noxious odors, dusts, pollen, wet, humid conditions, and extreme noise levels.

　　The job requires normal visual acuity, good manual dexterity, field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

　　An employee in this position must be able to discriminate between the following colors generated by red/blue/green primary colors at full or half intensity: white, green, yellow, orange, magenta, red, cyan, and blue.

　　All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

　　THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE

　　City of Lakeland

　　2024 Summary Sheet

　　Annual Leave

　　Annual leave is accumulated bi-weekly and based upon years of service as follows:

　　Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*

　　Sick Leave

　　Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.

　　*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.

　　Sick Leave Pool

　　Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.

　　For more information contact Amanda Kaiser at 834-8768

　　Family & Medical Leave

　　Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.

　　For more information contact Dawn Justice at 834-6038.

　　Pension Plan

　　Provision for retirement income requiring mandatory participation for full-time regular employees.

　　Defined Benefit Plan:

　　Plan C Employee 3.12%

　　Employer 15.64%

　　OR

　　Defined Contribution Plan:

　　Executives, New Hires aged 52 and older, and Fire/Police Recruits

　　Employee 8.5% or 11% per election upon hire

　　Employer 15.39%

　　Deferred Compensation 457 Plan:

　　A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.

　　Maximum contribution for 2024 is $23,000; employees aged 50 or older can also add a "catch-up" amount of $7,500. Additionally, a match of up to 5% of salary is offered by the City in Plan C.

　　Holidays

　　Eleven (11) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.

　　Funeral Leave

　　Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.

　　Jury/Witness Duty

　　Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.

　　Military Leave

　　Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).

　　Maternity Leave

　　Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.

　　Leave of Absence Without Pay

　　Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.

　　Longevity Pay

　　Tuition Reimbursement

　　Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.

　　For more information, contact Sue Cook at 834-6844.

　　Suggestion Awards

　　A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.

　　For additional information, contact Kathy McNelis at 834-6348.

　　Direct Deposit of Paycheck (refer to handout in new employee folder)

　　An account must be established with the institution of your choice prior to signing up for direct deposit.

　　Uniforms/Equipment

　　Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.

　　Parking

　　Free while at work.

　　Break Periods

　　Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.

　　For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.

　　For Information on Retirement Benefits, contact the Retirement Services Department at 834-8765 or 834-8797.

　　For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.

　　01

　　Have you successfully graduated from an accredited two (2) year college or technical school?

　　Yes

　　No

　　02

　　Do you possess four (4) years experience as a technician in a PC and/or network support function?

　　Yes

　　No

　　03

　　Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.

　　04

　　By clicking "Yes" below, I understand that all relevant work experience MUST be entered in the "Work Experience" section on my application. In addition, all current City of Lakeland employees must list all previous City of Lakeland work experience in the "Work Experience" section of the application. Failure to complete the "Work Experience" section will disqualify you from the application process.

　　Yes

　　No

　　Required Question

　　Agency

　　City of Lakeland, Civil Service

　　Address

　　500 N Lake Parker Avenue Lakeland, Florida, 33801

　　Phone

　　(863)834-8790

　　Website

　　http://www.lakelandgov.net/employmentservices