JOB TITLE Veterinary Assistant TEAM HospitalFUNCTION, FAMILY Service Operations (Pet), Hospital Operations (Pet) COST CTR #: VariesREPORTS TO Practice Manager JOB LEVEL B3FLSA CLASSIFICATION Non-Exempt ExemptSTATUS Full-time Part-timeSUMMARY OF JOB PURPOSE AND FUNCTIONThe Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinarycare for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe andeffective hospital environment.ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the bestquality pet care and to maximize the veterinarian's and veterinary technician’s productivity.Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow ofpatients. Provide professional, efficient and exceptional service at all times. This includes performing or preparingprocedures that do not require veterinarian or veterinary technician assistance, completing preparatorywork for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoringhospitalized or surgical pets as allowed in the state practice acts. Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services andother issues. Obtain relevant information and history from clients and maintain proper and complete medical charts. Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, followingstandard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs. Assist with surgery as applicable. Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines forveterinary assistant skills and duties. Mentor other paraprofessionals in the hospital. Other job duties as assigned.THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal. Responsibility - As individuals, we demand total responsibility from ourselves; as associates, wesupport the responsibility of others. Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency - We use resources to the full, waste nothing and do only what we can do best. Freedom - We need freedom to shape our future; we need profit to remain free.HIRING QUALIFICATIONSCOMPETENCIESLeadership Action Oriented Customer Focus Listening Peer Relationships Personal LearningFunctional Ensure medical quality Effective communication