Switchboard Operator - Full-TimeReq #:0000135695

　　Category:Clerical / Administrative Support

　　Status:Full-Time

　　Shift:Evening

　　Facility:RWJ Somerset

　　Department:IT&S Telecommunications

　　Location:

　　RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876

　　Responsibilities:

　　Answers all console calls promptly and courteously. Always projects an optimal image of the hospital, handling callers in a professional, courteous and helpful manner. Responds immediately to all notifications of emergency situations and follows current policy and procedure to notify all involved parties, such that: emergency phone answered on the second ring and proper announcement repeated the appropriate number of times. Gains a clear understanding of each callers request and process the call appropriately, sending the call to the correct destination on the first attempt. Demonstrates a thorough awareness and familiarity with information resources in the department by being able to locate the information within specified time frames: within 5 seconds - exceeds, within 15 seconds - meats, in greater than 15 seconds - does not meet. Screens all non patient long distance telephone calls not allowed by the extension's class of service. Follow current department policy and procedure.

　　Qualifications:

　　Candidate must have excellent customer service skills, and typing abilities.

　　RWJBarnabas Health is an Equal Opportunity Employer