At Urology Austin, our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

　　In choosing a career with Urology Austin, you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting. Better Medicine. Better Care.

　　Job Summary:

　　The purpose of this position is to assist all Urology Austin patients as they seek treatment at our Practice, whether as a new patient, returning patient or a patient being scheduled for surgery and/or a procedure. This must be done with the utmost care and accuracy when entering demographic and insurance information as well as when populating the physician’s schedule.

　　​Responsibilities and Duties:

　　Assist with answering all incoming calls for the assigned clinical site for Urology Austin

　　Assists in scheduling all new and returning patients for Urology Austin, ensuring accuracy as to time and date of the appointment and in capturing patient demographic information and insurance information.

　　Schedule accurately and timely all and surgeries as directed by the physicians and/or clinical staff.

　　Insurance verification on all surgery patients which includes verifying insurance.

　　Provides surgery information/instructions.

　　Review surgery schedules two days prior to the scheduled surgery day and check for errors in scheduling, and/or surgery assistance.  Ensures that updates (cancellations or additions) are properly completed.

　　Communicates as needed with physicians and other staff about any patient concerns/issues related to scheduling.  Consults with site manager about any system problems.

　　Uses customer service principles and techniques to deal with patients calmly and pleasantly.

　　Provide coverage to other areas as needed.

　　All other duties as assigned.

　　Qualifications and Skills​

　　Minimum one year physician front office experience, preferably in a surgical practice.

　　Basic knowledge of insurance plans, including Medicare and Medicaid.

　　Ability to quickly but accurately enter patient demographic and insurance information.

　　Excellent customer service and communication skills.

　　Excellent organization skills to maintain multiple physician schedules together with scheduling with area healthcare facilities.

　　Proficiency in computer software use, including Word, Excel and Outlook.

　　Urology Austin offers a competitive benefits package to eligible employees. Below are some of the benefits you may receive as an employee at Urology Austin.

　　Medical, Dental, and Vision Insurance

　　Short & Long Term Disability

　　401(k) with Employer Contributions and Profit Sharing

　　Paid Time Off (PTO)

　　Group Term Life Insurance

　　Health Care & Dependent Care Flexible Spending Accounts

　　Health Savings Account

　　Employee Assistance Program (EAP)

　　Competitive Wages

　　Paid Holidays, No Weekends

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