At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　The HR Services supervisor role presents an exciting opportunity within our expanding HR Shared Services team. TE's HR Shared Services team provide support as part of a centralized function to manage a variety of HR-related transactions through multiple languages.

　　The role is ideal for someone wanting to expand their career in HR operations working in a fast-paced environment, with a team committed to delivering a superior customer experience every time! This position will also provide opportunity to drive and participate in regional and global initiatives to enhance and promote the HR Shared Services brand and drive operational excellence. TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc.

　　Summary of the role

　　Manages the activities of the HR Shared Services support team based in Krakow, Poland. Provides task direction, monitors performance, and works with team manager to address escalations. Drives continuous improvement to ensure HR Shared Services processes are efficient and support a positive customer experience.

　　Requirements:

　　Educated to degree level with emphasis in HR or Business or other related discipline5 years work experience including 1-3 years team lead experience ideally in a HR operations environmentProven ability to successfully lead a team and empower them to be successfulAbility to build strategic talent pipelines and identify successors for key roles across the Global HR teamExperience of working with HR related technologies such as Success Factors, SAP, Workday, ticket management systems etc.Strong professional and HR operational knowledgeTeam player with a solution focused attitude with drive to work in a fast-paced international HR teamExcellent communication skills and attention to detailAbility to meet deadlines, prioritize work assignments in a high volume and fast-paced environmentStrong customer service orientationWill manage a multi-lingual team, proficient English is essential, additional languages an advantage

　　Responsibilities:

　　Monitor daily queues for efficient case processing within SLAAllocate work efficiently within the teamSupport team members with HR inquiries via telephony and ticketing systems, ensuring adherence to procedures and policiesCollaborate with the team to develop and update standard procedures, scripts, FAQs, and job aids for a consistent customer experienceEnsure compliance with HR Shared Services procedures and relevant quality and statutory policiesCollaborate with training and quality lead to implement proactive quality checks and maintain accurate data entry/documentationAnalyze quality metrics and collaborate with leads to translate data into actionable improvementsDrive continuous improvement and efficiency within the team through a CI ethos and collaboration with the TEOA leadEmpower the team using TE coaching methodologies and foster a culture of accountabilityEnsure the team's voice is heard, enabling them to deliver on customer experience expectationsSupport team manager in driving team development and employee engagement with clear plans and initiativesLiaise with HR managers and solutions partners to provide a unified HR experience for employees and managers

　　What we can offer:

　　Work in a team where a good atmosphere and team spirit is one of greatest valuesPrivate medical healthcare including dentist for you and your familyAttractive package of extra benefits of your choosing in My Benefit PlatformMulti sport cardDelicious coffeeFlexible working hoursPossibility to work from home or working from the officeModern and comfortable office with chill out zone

　　Competencies

　　SET : Strategy, Execution, Talent (for managers)

　　Values: Integrity, Accountability, Teamwork, Innovation