Description:

　　Job Description: NWEA is a dynamic and resourceful organization that provides educational assessment services to clients in the K-12 education industry. As a critical point of contact for their clients, the Customer Support team drives long-term relationships with customers through superior work and professional representation of the company. The position communicates with clients by phone and/or email troubleshooting and resolving issues. The role owns resolution of all client issues received and serves as NWEA customer liaison to the school or district. Candidates should have excellent customer service skills, be able to walk a client through how to navigate their systems and be able to use a database and the internet to find answers. The person needs to have basic computer skills so the person can work in Salesforce setting up cases with customer information. People need to know how to navigate the Web to find information in order to find answers. If they have experience using a CRM system like Salesforce that would be helpful, but Salesforce experience is not essential. Essentially, These candidates will be taking calls from end users, answering questions regarding website navigation (example: if someone can’t find their list of classes), escalate more technical calls, data entry, and provide excellent customer service.

　　Skills:

　　Support, Troubleshooting, Customer service, Help desk

　　Top Skills Details:

　　Support,Troubleshooting,Customer service,Help desk

　　Additional Skills & Qualifications:

　　ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide customer service to school districts by answering questions and filling material orders. • Monitor and document all client communications utilizing Customer Support software. • Key entry data and verify data accuracy. • Attend internal program meetings. • Assist Program Management and other Customer Support team with the resolution of concerns and/or testing issues. • Create and maintain client-specific program documentation. • Document ongoing, repetitive issues for program management and customer support manager. MINIMUM EXPERIENCE, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS: • Customer service experience. • Proficient with MS Office, including Word and Excel. • Exceptional written and verbal communication skills. • Excellent customer service attitude and a professional telephone manner. • Strong attention to detail. • Ability to work well within a team environment. • Ability to effectively identify and resolve customer service problems and questions. • Experience in the education industry.

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.