Schedule:

　　Week 1: Wednesday, Saturday

　　Week 2: Sunday, Wednesday, Friday

　　Looking for self-driven and compassionate professionals. Responsibilities include trash and soiled linen bag removal, fulfilling patient requests for amenities such as warm blankets and water, assisting patients with ordering meals and removing meal trays once finished. Members must be committed to regular check-ins with patients, ensuring a high standard of care by promptly addressing needs. Other tasks include rolling isolation gowns and stocking isolation carts.

　　Job Summary

　　A Support Services Concierge is a hospitality professional who partners with the clinical teams to attends to the non-clinical needs of both patients and their clinical team. The goal of the concierge team is to create a comfortable, collaborative, and responsive experience for our patients and their visitors in a fast-paced hospital setting. Team members working in this role must be able to take initiative while maintaining flexibility in relation to the needs of the patients, families, and clinical teams.

　　Essential Functions

　　Refer to the job profile of the duties being performed.

　　Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for for our patients/residents. This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.

　　Greets, communicates with and assists visitors, staff and/or patients in navigating through the hospital to reach their destination.

　　Completes special projects as assigned, with specific direction.

　　Qualifications

　　Required High School Diploma or equivalent

　　1 year of relevant experience Customer service and/or other related experience Preferred

　　CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days preferred Or

　　CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days preferred

　　Physical Demands

　　Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbs

　　Waist to Waist > 5 lbs: Occasionally up to 50 lbs

　　Waist to Chest (below shoulder) > 5 lbs: Seldom up to 35 lbs

　　Waist to Overhead > 5 lbs: Seldom up to 25 lbs

　　Bilateral Carry > 5 lbs: Seldom up to 55 lbs

　　Unilateral Carry > 5 lbs: Occasionally up to 30 lbs

　　Pushing Force > 5 lbs: Occasionally up to 40 lbs

　　Pulling Force > 5 lbs: Frequently up to 35 lbs

　　Sitting: Seldom

　　Standing: Frequently

　　Walking: Frequently

　　Forward Bend - Standing: Occasionally

　　Forward Bend - Sitting: Seldom

　　Trunk Rotation - Standing: Occasionally

　　Trunk Rotation - Sitting: Occasionally

　　Squat: Occasionally

　　Supine Lying: Seldom

　　Stair Climbing: Seldom

　　Ladder Climbing: Seldom

　　Crawling / Kneeling: Seldom

　　Driving: Seldom

　　Reach - Above Shoulder: Occasionally

　　Reach - at Shoulder or Below: Frequently

　　Handling: Frequently

　　Forceful Grip > 5 lbs: Frequently

　　Forceful Pinch > 2 lbs: Frequently

　　Finger/Hand Dexterity: Frequently

　　Primary Location

　　SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

　　Department Name

　　Support Services Resource Pool - GR

　　Employment Type

　　Part time

　　Shift

　　Evening (United States of America)

　　Weekly Scheduled Hours

　　20

　　Hours of Work

　　1:30 p.m. to 10 p.m.

　　Days Worked

　　Variable

　　Weekend Frequency

　　Every other weekend

　　CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

　　Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

　　Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

　　An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

　　You may request assistance in completing the application process by calling 616.486.7447.

　　People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.