Description

　　Recruiting Technology Solutions and Support (RTSS) team within Talent Acquisition eXperience and Innovation (TAXI) supports technical tools and TA partners across the prospect-to-hire life cycle. RTSS helps with issue resolution and root cause analysis, partnering with development teams to improve the tools that Amazon uses to Hire. RTSS strives to uphold operational and quality standards while driving efficiencies for our customers.

　　Key job responsibilities

　　· Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend’s working.

　　· Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.

　　· Have deep functional domain knowledge of recruiting systems to design business solutions.

　　· Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.

　　· Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.

　　· Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.

　　· Document Standard Operating procedures, technical knowledge to ensure clarity, consistency and updates

　　About the team

　　The TAXI team is a part of an organization supporting the systems used by recruiters and interviewers to help Amazon scale its hiring processes. The team strives to uphold world-class operational and quality standards while driving efficiencies within these services.

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, TS, IND

　　Basic Qualifications

　　2+ years of software development, or 2+ years of technical support experience

　　Bachelor's degree in engineering or equivalent

　　Experience troubleshooting and debugging technical systems

　　Experience in Unix

　　Experience documenting technical customer issues

　　Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologies

　　Preferred Qualifications

　　2+ years of technical support experience

　　A team player with a solid work ethic

　　Great organizational skills and attention to detail

　　Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors

　　Proactive and forward-thinking attitude and creative problem-solving ability

　　A motivated self-starter who can work independently in a fast paced, ambiguous environment