Description
The Security Design, Device, and Video (SDDV) team is focused on managing security technologies globally. To successfully get there, we are looking for high caliber Support Engineers who are eager to grow with our team. You will be working with strong engineering teams, building and providing support for security systems and technologies that support our operations spaces. Innovation is key on this team and we are looking for technically savvy individuals with the ability to think big and deliver simple solutions to complex problems.
Key job responsibilities
Support Engineers in SDDV provide front line support of business-critical service environments such as access control, credentialing, physical security technology, and video. You will be responsible for managing existing distributed systems, diagnosing issues with technology products, and acting to mitigate issues. You will monitor system performance and perform change management activities, and make minor changes to existing scripts and code and lead high level review sessions.
A day in the life
As a Support Engineer you will play a leadership role on your team by becoming a subject matter expert on one or more services. You own support activities for these services and regularly work with development teams to establish and improve service support. You operate with limited guidance from management and aggressively drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You provide mentoring, training, documentation, and tools to other Support Engineers to enable them to perform support activities.
About the team
Inclusive Team Culture
We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We actively recruit people from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure employees have a sense of belonging, value, and opportunity.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
Basic Qualifications
2+ years of customer facing IT role or physical security systems/infrastructure work, or 2+ years of technical support experience
Experience troubleshooting and debugging technical systems
Preferred Qualifications
Experience with AWS, networks and operating systems
Bachelor's degree in engineering or similar field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.