This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11601752 Invenergy drivesinnovation in energy. Powered by decades of entrepreneurial experienceand unparalleled execution, we solve the energy challenges facing ourcustomers and communities. We provide power generation and storagesolutions at scale around the world to create a cleaner energy future.We develop. We build. We own. We operate. We are Invenergy.

　　Job Description

　　Job Description Summary

　　In your role as Support Administrator, Service Desk you will be workingin a Microsoft Windows-based environment, with a focus on our ICC(Invenergy Control Center) and our OT (operational technology)environments. You will be a member of the Service Desk and the finalpoint of escalation in the incident support process, receivingescalations from technicians for our issues with our control room, sitesand OT environment. You will provide customer service-focused technicaland troubleshooting assistance to employees across the organization. Youwill own resolution of break/fix issues, which may require you to workclosely with peers on our Server, Network, Business Applications andDesktop Engineering teams. As a senior SD technician, you will help leadthe efforts of SD technicians and direct the efforts of coworkers. Youwill help mentor and coach the team on technology as well as producingdocumentation for the team to follow.

　　Responsibilities

　　Adhere to the company\'s values and behaviorsServe as the final point of escalation for the service desk to ownand resolve all incident and support requestsOwn the resolution of all ICC/Sites/OT tickets on the service desk,in some cases overseeing issues performed by junior teammatesAct as a leader of junior members on the team, coaching andproviding directionActively monitor and manage your tickets in our case managementtool.Drive all of your tickets to closure. If you don\'t have the accessor knowledge of how to resolve something, work closely withcolleagues to either get the access or get the problem resolved.Track, route and redirect issues to the correct resources whenunable to action the problem.Follow up with customers on open support cases, provide feedback andsee problems through to resolutionWork closely with our control room, compliance and security teamsResearch problems and identify trends to strategically address ITneedsParticipate in the IT Change Management processCollaborate with organization counterparts and department teammembersParticipate in job-specific training and grow your knowledge of ITbest practices, new procedures, products and servicesPerform other duties as assignedRequired Skills

　　Minimum Education: Associate\'s Degree in an information technologyor related field, or demonstrated comparable experiencePreferred Education: Bachelor\'s Degree in an information technologyrelated fieldTechnology certifications preferred, not requiredMinimum of 5 years experience providing Service Desk support toemployees in a corporate environmentExperience installing, configuring, administration and maintenanceof corporate desktop work environments, including desktop, phone, MSWindows and desktop peripheralsExperience with Windows PCs, Android, and iOS mobile devicesExperience with controlled/regulated networks and devices.Preferably OT environmentsPreference given to candidates with the following applicationsupport experience; Workday, Oracle ERP, Sharepoint, MicrosoftTeams, Office 365, Citrix VDI, and Dynamics 365, IntuneOccasionally travel to perform onsite supportCompetencies

　　Strong analytical skillsStrong organizati nal and planning skillsWorks well both alone or in a team settingExcellent English written and verbal communication skillsExcellent customer service skillsAbout the Infrastructure

　　Technology at Invenergy consists of a modern, cutting edge ITenvironment running the Microsoft stack and utilizing best of breedhardware and software solutions. The core infrastructure utilizesvirtual server technology supporting 500 on-premise and cloud-basedhosts and 200 on-premise physical hosts. Core switching and routing iswith industry best equipment and connected via a hybrid of enterpriseMPLS, site-to-site VPNs, and private circuits. We utilize some of themost advanced cyber security tools and approaches available to help keepour environment safe and protected. We employ SaaS solutions for rapidsolution delivery and virtual desktop infrastructure to support 24/7operations requirements. As we continue to grow, we continue tostrategically look for innovative ways to enhance Invenergy\'s ITsolutions.

　　Benefits

　　Eligible for medical, dental, vision, 401(k), bonus, paid time off, etc.

　　Invenergy LLC is an equal opportunity employer. All qualified applicantswill re