Scope of the Role

　　Responsible in forecasting accurate order

　　Provide customers with products information

　　Support Commercial, Finance in areas of cost improvements, resource optimization & prioritization and day-to-day activities.

　　Ability to respond effectively to the most sensitive inquiries from the business

　　Maintain a reliable liaison between CRDx and customers

　　Core Job Responsibilities:

　　Demand planning & Inventory control:

　　Manage end-to-end process from forecast, demand planning, stock replenishment, importation to stock allocation and related KPIs (DOH, OTIF, inventory value, obsolete stock, forecast accuracy, …)

　　Clean data, ensure the integrity of input data (sales, usage, …)

　　Measure and review forecast accuracy

　　Coordinate with commercials, marketing and finance to work out and align on demand forecast to meet To-market-sales and Margin target

　　Monitor new products launching, promotional items and products transition or discontinuation plans (phase-in/phase-out)

　　Monitor Product recall & quality hold to minimize cost impact

　　Calculate and minimize the write off risk of slow moving & short shelf life stock by liaising with related stakeholders: distributors and/or marketing and/or commercials

　　Manage expired goods and stock out at the approved ratio

　　Supply planning:

　　Based on demand forecast, calculate, plan and execute stock replenishment plans for proper products

　　Highlight capacity, backlog issues and evaluate business impact and ensure mitigation plans are in place

　　Work with manufacturers’ planners to get new lots availability and get back logs solved

　　Ensure on-time arrival of shipments, smooth customs declaration and goods to be salable in a timely manner

　　Liaise with shippers for shipping routes, modes & carrier adjustments or recommendation

　　Review and initiate cost saving or process improvement by streamlining processes

　　Coordinate with QC/QA to improve packaging quality, shipping quality and monitor claims with shippers for damaged goods

　　Distributors management & customer service:

　　Formulate KPI, SLA for main distributor

　　Provide basic products & process training for distributors

　　Respond to common inquiries from distributors & customers

　　Ensure customer service as per specified in the contract are met, solving problems quickly, making customer’s issue a priority

　　Handle & find root cause and solutions for customers’ complaints related to supply chain and delivery service in NPS system

　　Advise distributors on various matters: packing, storage & shipping condition, documents for tender submission, quality issues

　　Others:

　　Keep track on product list, license, and regulatory requirements. Analyze risk and impact from regulations update, quality issue or supply issues, propose and execute mitigation plans

　　Manage and review miscellaneous expenses and claim: domestics transport, obsolete stock, importation fee, tax variance

　　Provide staff coaching and training

　　An Equal Opportunity Employer

　　Abbot welcomes and encourages diversity in our workforce.

　　We provide reasonable accommodation to qualified individuals with disabilities.

　　To request accommodation, please call 224-667-4913 or email [email protected]