Summary This National Guard position is for a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) (TEMP) (Title 5), Position Description Number T5702300 and is part of the JFHQ located in Draper, UT with the Utah Army National Guard. This vacancy is opened to the public. The selecting supervisor for this vacancy is JACE K. BYBEE. Responsibilities Major Duties: This is not an all-inclusive list As a SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT) (TEMP) (Title 5), GS-2210-11/12, you will: Serves as the principle advisor to the CIO and the respective staff on the latest industry and technological projections as they pertain to Cyber Security/Information Security for the network enclave infrastructure. Develops policies for organization deployed throughout the headquarters. Must anticipate the effects of new emerging technology and develop policies to control it to prevent security violations. Duties include oversight of ATCTS and accreditation of all systems IAW with all command, Army, JS and DOD security directives, policies and procedures. Ensures that all elements are in compliance with guidance concerning accreditation of automated information systems, risk management, control of computer viruses, and other similar issues. Ensures that a wide variety of security incidents are investigated and reported IAW with all command, Army, NGB and DOD security directives, policies and procedures to include: computer viruses and sanitation of highly classified information from organization. Provides executive leadership, guidance, and direction to ensure acquisition, development, and retention of a professional, highly capable workforce to accomplish assigned missions. Provides supervision in the daily operations for security activities for the enclave. Coordinates the work of team members to ensure that short-term and long-term goals and objectives are met. Establishes performance standards and evaluates employee performance. Reviews and approves: work plans to be accomplished by subordinates; priorities and schedules for completion of work; sets broad objectives; monitors subordinate employees' performance in providing IT services; reviews accomplishments; and takes appropriate action of correction when deficiencies are noted. Initiates recognition and disciplinary actions for personnel. Determines and approves training needs and establishes formal training plans. Support implementation of the RMF. Maintain and report IS and PIT systems assessment and authorization status and issues in accordance with DoD Component guidance. Provide direction to the ISSO in accordance with DoD, Army and NGB directives. Coordinate with the organization's cybersecurity service provider to ensure issues affecting the organization's overall security are addressed appropriately. Maintain a repository for all organizational or system-level Cybersecurity-related documentation. Monitor compliance with cybersecurity policy, as appropriate, and review the results of such monitoring. Ensure implementation of IS security measures and procedures including reporting incidents to the AO and appropriate reporting chains, and coordinating system-level responses to unauthorized disclosures in accordance with DoD, Army, and NGB guidelines. Ensure handling of possible or actual data spills of classified information resident in ISs, are conducted in accordance with applicable guidelines. Ensure the secure configuration and approval of IT below the system level (i.e., products and IT services) in accordance with applicable guidance prior to acceptance into or connection to a DoD IS or PIT system. Collaborates with other supervisors and managers within the directorate to negotiate, decide on, or coordinate work-related changes affecting their operations. Advises their supervisor with broader and higher responsibilities on problems involving the relationship of the work of the cybersecurity teams to broader programs, and its impact on IT Services. Participates as a member and advisor on special committees and special projects designed to study methods to enhance the use of IT throughout the Command. Participates in developing strategic plans for enhancement of the system environment, developing functional and technical requirements for acquisitions, conducting cost-benefit analyses, feasibility studies, and related activities. Maintains liaison with manufacturers and vendors, professional organizations, and counterparts at other commands/installations and services regarding available products and state-of-the-art technologies and advancements. Develops strategies to incorporate into the organization's inventory such technologies and advancements found to be compatible with user requirements, taking into consideration any affect these technologies and techniques will have on existing architecture and infrastructure. Plans and schedules the installation of new or modified hardware, operating systems, and software applications. Considers factors such as compatibility, conversion or implementation costs, and impact on existing equipment. Directs testing of vendor-provided software. Performs other duties as assigned. Requirements Conditions of Employment Must obtain the appropriate security clearance within one year of appointment. Must be a US Citizen. Participation in direct deposit is mandatory. May be required to successfully complete a probationary period. Federal employment suitability as determined by a background investigation. Must have and maintain an appropriate security clearance. This position is subject to provisions of the DoD Priority Placement Program. Must obtain and maintain a TOP SECRET clearance level. Incumbent must complete appropriate training and obtain required certifications IAW DoDI 8140, DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Manager Level 3. All certifications are required within 6 month of employment. Position is designated as OM-ADM-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181; National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework. Which establishes the Tasks, Skills, Knowledge and Abilities expected of this position.(https://www.nist.gov/itl/applied-cybersecurity/nice/nice-framework-resource-center). This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration. This designation will not exceed 14 calendar days per year unless otherwise approved in advance by the TAG. Position may be telework eligible after completion of probationary period. Potential for incentive pay. Qualifications Your resume must reflect in detail how the duties and responsibilities under each position you have held with each employer meets the below listed general and specialized experience required for the position. Must include beginning and ending dates of employment stated as MM/YYYY; and total hours worked per week in order to determine part time vs. full time credit. Basic Requirements: Do you have the basic IT-related experience demonstrating each of the four competencies listed below? Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized Experience GS-11: Have at least 1 year specialized experience at the next lower GS-grade (GS-2210-10) *must submit SF 52 to validate claim OR do you have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. or education - see below Specialized Experience GS-13: Have at least 1 year specialized experience at the next lower GS-grade (GS-2210-11) must submit SF 52 to validate claim OR must have at least 36 months experience that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Experience in managing the function of the work to be performed. Experience which includes leading, directing and assigning work of personnel. or education - see below Education Substitute for specialized experience - 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. **You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position. Additional Information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx). VETERANS' PREFERENCE: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire.