JOB SUMMARY TheSupervisorofResidential Sales Account Executivesis responsible for developing and managing the sales performance for a team of Residential Sales Account Executives who offer best-in-class high-speed internet, advanced TV and Streaming, Mobile, and Voice services through door-to-door solicitation, relationship building, and community events. Our sales portfolios include single-family residential homes, existing customers, and new construction in an assigned residential area.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Leader with skill and experience in creating excitement and energy, building and leading sales teams.

　　Supervise team members in a manner that enables growth and success through feedback, training, reinforcement, and encouragement.

　　Responsible for meeting and exceeding budgeted sales goals - Effectively guide team of Residential Sales Account Executives in day-to-day sales tactics to meet/exceed targets/goals by prioritizing and assigning daily / weekly / monthly sales objectives for team members.

　　Develops skill set of team members – responsible for coaching, training, and establishment of individual accountability to ensure objectives are met while maintaining their assigned sales portfolio.

　　Delivers regular feedback and performance reviews to ensure that team members understand how their job duties support the company’s mission and have the right tools, resources, and support to do their jobs well.

　　Provide clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.

　　Identify knowledge and training gaps within the Residential Sales Account Executives team and develop improvement plans to address them.

　　Develops and ensures implementation of best practices that contribute to improved performance and overall success.

　　Responsible for meeting/exceeding budgeted headcount goals – Recruiting activities include interviewing Residential Sales Account Executives and providing a recommendation for potential hire.

　　Conduct audits to assess the effectiveness of sales practices and to ensure all sales are made in a ethical, fair and honest manner.

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast- paced environment.

　　Be familiar with reporting and analytics necessary to drive and support business decisions.

　　Collaborate with other departments and or support teams to achieve goals and objectives.

　　Work allocated will consist of approximately 60% field work and 40% office work.

　　Communicate territory assignments to Residential Sales Account Executives.

　　Manage timecards, absences, vacation schedules in order to maintain adequate coverage to support sales goals.

　　Monitor the payroll process and ensure timely and accurate approval of all commission payments.

　　Manage employee relation issues, with a clear understanding of when to escalate as needed

　　Completes administrative tasks related to all sales activities and ensures their team does the same.

　　Maintains excellent knowledge of Spectrum’s products/services, pricing practices and selling skills

　　Maintains current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.

　　Prepares reports as needed.

　　Perform other duties as requested by leadership.

　　REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge

　　Ability to read, write, speak, and understand English language.

　　Engaging interpersonal skills - Excellent communication, interpersonal and organizational skills

　　Consultative sales experience with a focus on providing solutions

　　Proven networking, negotiation, and closing skills required

　　Attention to detail and ability to clearly document interactions.

　　Ability to listen, assess, formulate needs based sales strategies, and articulate direction.

　　Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.

　　Ability to work outside for extended periods in any season and/or during inclement weather.

　　Familiarity with computer operating systems and software applications as well as consumer and commercial communication devices (e.g., PDAs, smartphones, routers, modems, set-top converters, and wireless devices).

　　Possess strong technical and computer skills

　　Ability to effectively communicate over the phone, email and WebEx

　　A valid driver’s license, car insurance, a satisfactory driving record, and the use of a reliable personal vehicle.

　　Required Education Bachelor´s degree in business or marketing, or equivalent work experience.

　　Required Related Work Experience and Number of Years 2+ years of Outside Sales or related work experience.

　　PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge

　　Experience leading a team of frontline sales agents selling data, voice and/or video solutions in the telecommunications industry, with an emphasis on data networking fundamentals and ability to educate consumers on related products and services as needed.

　　Preferred Related Work Experience and Number of Years

　　3+ years success in a previous Sales Supervisory position.

　　Experience leading a frontline team of agents who conduct prospecting, or cold calling; direct sales experience is preferred, but not required.

　　Preferable experience in selling data, voice and/or video solutions in the telecommunications industry

　　WORKING CONDITIONS

　　Field and Office environment: approximately 60% field work and 40% office work

　　Outside field environment with exposure to inclement weather.

　　Office environment: exposure to moderate noise levels.

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　　SDT402 2024-27464 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)