What the Operations Supervisor, Access Patient Support contributes to Cardinal Health

The Operations Supervisor is responsible day to day front line team operations within the Access Patient Support department. Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success.

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations, or business support staff

Administers and executes policies and procedures

Ensures employees operate within guidelines

Decisions have a direct impact on work unit operations and customers

Frequently interacts with subordinates, customers and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

Effective communication and collaboration with client

Learn all areas of the program and shares subject matter expertise

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

In-depth knowledge in technical or specialty area

Applies advanced skills to resolve complex problems independently

May modify process to resolve situations

​ Responsibilities in this role

Supervises Access Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage

Overseeing the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures to include standard operating policies and work instructions.

Directly supervises employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws

Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary

Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors

Applies expertise to solve standard and non-standard problems within own area

Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts

Provides direction in discussing and creating development plans

Provides input into succession planning process for own work area

Aligns individual goals for self and others with work area/functional goals

Builds confidence and respect of others through a positive and energizing style

Assists work team in the achievement of goals/ commitments; achieves own goals/commitments regardless of obstacles

Works within budgetary/ financial objectives set by manager, applying knowledge of profit drivers to work processes within own area

Identifies specific opportunities for long-term change within own work team or product/service

Builds customer relationships, interprets customer needs and assesses their business requirements

Leverages customer knowledge to develop alternative solutions and shares key learnings with others

Resolves day-to-day or routine problems using defined processes

Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence

Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success

Effectively listens to and explains difficult issues to reach shared understanding and build alignment

Passionate about developing oneself and others

Effective communication skills

Adaptable and flexible

Self-Motivated and dependable

Critical and creative thinking

Organized, Punctual, and efficient

Qualifications

Bachelor's degree or equivalent work experience preferred

3-5 years experience in the Healthcare field preferred

Strong leadership skills

Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation

Advanced knowledge of healthcare reimbursement preferred

Experience with Microsoft Office products including Word, PowerPoint, Teams, Outlook, and Excel

Excellent observation skills to easily identify trends and problems while providing solutions

Superior written verbal communication skills

Required to effectively present information in a one-on-one and small group situations to customers, clients, and other employees

Ability to effectively mediate situations in which parties are in disagreement and facilitate a positive outcome. Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties

Thrive in a competitive and dynamic team environment

Experience in phone based customer service preferred

TRAINING AND WORK SCHEDULES:

Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required.

This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT.REMOTE DETAILS:

You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Download speed of 15Mbps (megabyte per second)

Upload speed of 5Mbps (megabyte per second)

Ping Rate Maximum of 30ms (milliseconds)

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Anticipated salary range: $65,500 - $93,550

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 03/06/2025 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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