Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

　　Modivcare is looking for an experienced Contact Center Supervisor. You will work with the leadership team to meet all performance metrics associated with operations. You will oversee leadership, development, and management of staff. You will report to the local contact center leadership

　　You will...

　　Build management routines and disciplines.

　　Lead by observations and coaches in the moment.

　　Conduct and document coaching, annual reviews, live service observations and 1:1's.

　　Performance manage: attendance, schedule adherence, developmental plan, and performance plan.

　　Prepare and organize team meetings/training.

　　Answer employee questions and takes escalated calls.

　　Recruit and obtain schedule movements (i.e. extra hours, shift/break changes, PTO, extra hours).

　　Help with candidate screening, interviews, hiring and new employee onboarding.

　　Evaluate employee overall performance.

　　Recognize employee achievements and promote Modivcare core values.

　　Champion companywide program (supporting changes).

　　Approve employee payroll.

　　Identify and help develop process improvements.

　　Live monitor queues while communicating needed changes to the National Command Center.

　　We are excited to speak to someone with the following...

　　High school diploma or GED

　　3+ years of contact center experience.

　　Knowledge and proficiency of contact center management tools and principles; knowledge of and proficiency in quality improvement processes.

　　Experience dealing with crisis and ability to create processes that benefit the entire team.

　　Data analysis skills and can report on center performance.

　　Can type 35+ words per minute.

　　Experience using Microsoft suite.

　　Read and write English fluently.

　　Leadership experience

　　Salary: $46,000.00 - $62,100.00 annually

　　This role is bonus eligible based on individual and company performance.

　　Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

　　We value our team members and realize the importance of benefits for you and your family.

　　Modivcare offers a comprehensive benefits package to include the following:

　　Medical, Dental, and Vision insurance

　　Employer Paid Basic Life Insurance and AD&D

　　Voluntary Life Insurance (Employee/Spouse/Child)

　　Health Care and Dependent Care Flexible Spending Accounts

　　Pre-Tax and Post --Tax Commuter and Parking Benefits

　　401(k) Retirement Savings Plan with Company Match

　　Paid Time Off

　　Paid Parental Leave

　　Short-Term and Long-Term Disability

　　Tuition Reimbursement

　　Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

　　Modivcare is an Equal Opportunity Employer.

　　EEO is The Law - click here for more information (https://www.eeoc.gov/laws-guidance)

　　Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

　　We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [email protected]

　　Our goal isn’t a number. It’s a difference.

　　Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation (https://www.modivcare.com/offerings/nemt) , nutritional meal delivery, and personal and home care (https://www.modivcare.com/offerings/personal-care) to enable greater access to care, reduce costs and improve outcomes.

　　Please note, Modivcare will never ask any potential applicant for employment for any Personal Identifiable Information via social media. Additionally, Modivcare will never ask any applicant for money. Please be cautious of any individual posing as a recruiter for Modivcare requesting personal identifiable information. If you suspect someone is attempting to collect your personal information or solicits money from you via any social media platform, we encourage you to report such scammers to that platform.

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