Supervising Program Administrator - Good Neighbor Program

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　　Supervising Program Administrator - Good Neighbor Program

　　Salary

　　$133,203.20 - $170,580.80 Annually

　　Location

　　CA, CA

　　Job Type

　　Full-Time

　　Job Number

　　01749-E

　　Division

　　Watersheds Operations and Maintenance

　　Opening Date

　　01/19/2024

　　Closing Date

　　2/2/2024 11:59 PM Pacific

　　Description

　　Benefits

　　Questions

　　Description

　　Overview:

　　Do you have 6 or more years of experience working with unsheltered populations or similar at-risk groups experiencing homelessness, substance abuse and/or mental health issues? Are you passionate about community work and interested in making an immediate impact in your community? If so, check out the below Supervising Program Administrator position and apply!

　　Under general supervision or direction, the Supervising Program Administer will develop and implement programming connected to Valley Water’s Good Neighbor Program and encampment management strategies. This position oversees the management of outreach services to unsheltered individuals residing on Valley Water lands. They will participate in the design and implementation of Valley Water’s homelessness response programming and obtain, monitor, and generate reports based on collected data. This position will occasionally work in the field interacting with staff, unsheltered populations and the general public and can sometimes be subjected to difficult environmental conditions such as cold, heat, or rain.

　　Key Responsibilities include, but are not limited to:

　　Assist with developing effective programs and projects and provide input regarding strategic planning and implementation; work with management team to enhance programs as needed.

　　Coordinate on-site provision of outreach services by the County, cities, and non-profit partners; engage in and model conflict resolution skills; communicate resource, programming, and unsheltered individuals along Valley Water’s Waterways needs.

　　Utilize outreach strategies to develop trusted relationships with unsheltered populations; build rapport that will assist unsheltered individuals with addressing barriers to obtaining housing, services, and appropriate health care needs; provide appropriate resources and referrals (County, cities, and non-profit); assist police and fire safety personnel in non-enforcement situations involving unsheltered individuals; and serve as liaison and advocate for unsheltered individuals as appropriate and needed.

　　Oversee outreach operations focused on building trusted relationships and rapport with unsheltered populations that will result in reducing barriers to obtaining housing, services, and appropriate healthcare needs.

　　Ensure the provision of appropriate resources and referrals in collaboration with the County, cities, non-profit organizations, and adjacent systems; and serve as a liaison and advocate for unsheltered individuals, as needed, and in non-enforcement situations facilitated by safety and emergency personnel.

　　Develop and maintain relationships with various public and private service agencies, community groups, and the faith-based community; identify and provide recommendations to unsheltered individuals, personnel, and partnering agencies regarding ongoing support services to meet unsheltered individual’s needs, obtain services for unsheltered individuals; ensure that unsheltered individuals receive the most appropriate form of support; and coordinate and facilitate with other agencies and city and County departments regarding the needs and conditions of unsheltered individuals and families.

　　Obtain and maintain data and service utilization records; assist in developing and maintaining computer database or manual reports of ongoing services; regularly complete field notes and logs to track management efforts; gather relevant data and statistics; electronically document progress; and adhere to applicable confidentiality regulations.

　　Stay abreast of new trends and practices in community outreach and current, emerging, and urgent issues related to the unsheltered community.

　　Work with unsheltered community to promote environmental stewardship of natural areas.

　　Perform other related duties that may be reasonably expected as part of this classification.

　　Ideal Candidate's Background Includes:

　　Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.

　　Ideal Experience:

　　Six (6) years of experience working with and supporting unsheltered populations or similar at-risk groups experiencing homelessness, substance abuse and/or mental health issues, coordinating outreach services, and implementing encampment management strategies.

　　Experience navigating local (Santa Clara County) homelessness response and issues surrounding homelessness, as well as experience working in conjunction with Santa Clara County, surrounding cities and local non-profit partners is ideal.

　　Experience managing and supporting programs and projects in the field of homelessness response.

　　Experience with collecting, analyzing, and reporting data.

　　Experience managing cost-share agreements and vendor contracts.

　　Experience and/or training in motivational interview and other trauma-informed techniques is a plus.

　　Familiarity with a homelessness management information system (HMIS) is a plus.

　　Ideal Skills and Abilities:

　　Engage in conflict resolution and de-escalation.

　　Work well independently and as part of a team.

　　Communicate effectively with persons displaying psychological and substance-induced behaviors that may include depression, anger, and confusion.

　　Collect, compile, edit, classify, and tabulate statistical and qualitative data.

　　Assess situations for health and safety needs.

　　Establish and maintain a good working relationship with co-workers, unsheltered population, and general public.

　　Explain an agency’s purpose, programs, and operations.

　　Communicate effectively.

　　Motivate others.

　　Organize and complete tasks in timely and thorough manner.

　　Present oneself and the agency professionally to internal and external audiences.

　　Prepare and present reports.

　　Ideal Knowledge:

　　Reference and research methods and techniques used in collecting, compiling, and organizing data.

　　Moderately complex analytical principles and techniques.

　　Understanding of homelessness and related issues in this community.

　　Community neighborhoods and areas populated by unsheltered individuals.

　　Local community issues and regional community resources available to citizens; recent and on-going developments, current literature, and sources of information related to homelessness.

　　Understand and explain community resources and services that aid the unsheltered community.

　　Ideal Training and Education:

　　Equivalent to a Bachelor’s degree from an accredited college or university with major course work in business administration or a related field.

　　Substitution

　　Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education to a maximum of four years.

　　Required License or Certificate

　　Possession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.

　　Special Requirement:

　　Selected candidate may be required to take and successfully pass a medical examination.

　　To review the Classification Specification, please clickhere (https://s3.us-west-1.amazonaws.com/valleywater.org.us-west-1/s3fs-public/Program%20Administrator%20-%205-2019.pdf)

　　Watersheds O&M Unit (Position Code 005)

　　Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in San Jose, California by their start date.

　　This position requires the individual to be onsite and is typically not a teleworking position.

　　Selection Process

　　(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview.

　　(2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.

　　NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary.

　　Consideration may be given to existing applicant pools within the same classification.

　　Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.

　　Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.

　　Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.

　　The Santa Clara Valley Water District, now known as Valley Water, offers a comprehensive benefit package including, vacation, holidays, and sick leave as well as medical, dental, vision, EAP, life and disability insurance. In addition, Valley Water participates in the California Public Employees' Retirement System (PERS). To view a summary of benefits, clickhere (https://www.valleywater.org/benefits)

　　01

　　I acknowledge that I have entered my Work Experience and Education on the employment application and I am aware these are required fields. If they are not completed, the application is considered incomplete and I will be disqualified as an applicant for the position.

　　Yes

　　No

　　02

　　Please answer the supplemental questions thoroughly, clearly and concisely as the responses provided (along with the application) will be carefully reviewed to determine which candidates will move forward in the recruitment process. I have read this information and am aware of the importance of responses to the supplemental questions.

　　Yes

　　No

　　03

　　Do you possess a bachelor's degree from an accredited college or university with major course work in business administration or a related field?

　　Yes

　　No

　　04

　　Do you possess six (6) years or more of experience working with and supporting unsheltered populations or similar at-risk groups experiencing homelessness, substance abuse and/or mental health issues, coordinating outreach services, and implementing encampment management strategies?

　　Yes

　　No

　　05

　　Please describe how you meet the education and experience qualifications, as described in the job posting, and how your background has prepared you for this Supervising Program Administrator position.

　　06

　　Describe your experience supervising and leading a team. Please include team size and duration of time you supervised or lead the team.

　　07

　　Why are you interested in this position?

　　08

　　Employment with Valley Water requires employees to take an Oath as a Disaster Service Worker within California and to live within 150 miles of Valley Water Headquarters in San Jose, California by the start date. Valley Water does not cover relocation costs. If you live further than 150 miles from Valley Water Headquarters, please discuss your willingness to relocate if offered the position. If this does not apply to you, write "N/A".

　　09

　　Please list the full name of the regular/permanent Valley Water employee who referred you to this position (only one name will be accepted, so if multiple are listed, the first name provided will be documented as the referring employee). If this does not apply to you, write "N/A".

　　Required Question

　　Agency

　　Santa Clara Valley Water District (CA)

　　Address

　　5750 Almaden Expressway

　　San Jose, California, 95118

　　Phone

　　1-408-630-2260

　　Website

　　https://www.valleywater.org

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