JOB REQUIREMENTS: JOB SUMMARY Responsible for overall fulfillmentoperations of the system locations from the node to the home across theassigned area. Supervise installation and service to meet customerexpectations, technical quality standards, employee productivity andcompany safety requirements. Maximize customer satisfaction throughquality craftsmanship and operational excellence of the customer premisenetwork. Responsible for the hiring, training, development, andperformance evaluation of team. MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhancethe customer experience. Ensure responsiveness and first time resolutionto installation and trouble call work orders while adhering to companyquality and safety standards Ensures quality control checks arecompleted satisfactorily; resolve escalated customer problems asnecessary. Provides quality assurance support and direction to fieldstaff regarding new or existing technologies. Performs field safetyobservations and quality control checks in accordance with company TQArequirements. Resolves and proactively prevents customer escalationsEstablishes positive employee relations through effective individual andteam communication and provide ongoing support Regularly observes andmentors employees in regard to safety, quality, productivity andwell-being Coordinate and reinforce employee training to ensureTechnical Quality Assurance (TQA) standards are met. Performs practicalfield evaluations to verify technical competencies and safe practices;provides necessary feedback Ensures staff has and maintains necessarycompany-issued tools and equipment Facilitates cross-functionalcommunications and cooperation with internal departments and servicepartners Instills knowledge of all company products and servicesMaintains records and documents in accordance with company policies andprocedures Adheres to industry specific local, state, and federalregulations, as applicable Knows, understands and follows company policyPerforms other duties as requested by manager REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge Ability to read, write, speakand understand English Advanced understanding of the TCP/IP stack andassociated abstraction layers Advanced knowledge of network designs,network architectures, and network topologies Basic knowledge usingsoftware tools to support the current operations Knowledge in basicnetwork devices and network appliances Ability to safely useweight-bearing equipment (such as gaffs, safety harness and ladders)within the maximum weight limitations of that equipment Ability tooperate appropriate computer or test equipment associated with position(e.g. signal level meters, ohm meters, etc.) Ability to use handheldcommunication devices and applications Work and travel in inclementweather Valid driver\'s license with satisfactory... For full infofollow application link. EOE, including disability/vets *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8774106901F24034