Job Description

　　Pay: $18 per hour

　　The Great Wolf Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full-time positions and/or Great Wolf's Management Development Program (MDP).

　　The 10-week program will include:10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplinesA meaningful project to execute and present to the lodge leadership team at the conclusion of the programOn-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required!)Opportunity to network with program participants within your lodge and across the companyProfessional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen

　　What you will gain:Gain real-life experience and on-the job training for key frontline positionsExperience creating, preparing and presenting to a leadership teamExposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leadersFrequent feedback and coaching to support your growth and development throughout the program and beyondOpportunity to work and learn from a diverse set of pack members and leadersTraining and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry

　　Responsibilities:Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.Complete assigned project and present to lodge leadership teamParticipates in a professional development series to develop both soft and technical skillsMaintains a work area that adheres to the highest standards of cleanliness, presentation and serviceEnhances the guest experience through providing exceptional customer serviceAdheres to daily operating and safety proceduresRegular, dependable attendance and punctuality

　　Required Qualifications:High School diploma or equivalentCurrent enrollment in an Associate's degree or Bachelor's degree programAvailable to complete at minimum a 10-week program (May to August)A cumulative 3.0 GPA minimumExperience utilizing basic math skills with ability to add, subtract multiply and divideExcellent written and verbal communication skillsAbility to read, write, and interpret instructional documents such as reports and procedure manualsAbility to work a flexible schedule based on department and store/company needsSchedules will include working evenings, weekends and holidaysMust have unrestricted work authorization in the USNo housing or relocation will be provided

　　Preferred Qualifications:Passion for serviceIntellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation businessPursuing a Bachelor's degree in hospitality, business or a related field

　　Physical Qualifications:This position involves regular walking, standing, heari