Engagement Specialist: Woven Together

　　Date Posted: Jan 23, 2024

　　Requisition ID: 435293

　　Location:

　　Indianapolis, IN, US, 46204

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Agency Statement:

　　About the Indiana State Museum and Historic Sites:

　　The Indiana State Museum and Historic Sites (ISMHS) is a museum system with 12 locations across the state, including the Indiana State Museum in downtown Indianapolis and 11 historic sites in the Indiana communities of Evansville, Corydon, New Albany, Rome City, Madison, Fountain City, Geneva, New Harmony, Nashville, Vincennes and Metamora.

　　Salary Statement:

　　This position typically pays $16.24 per hour, depending on qualifications, limited to working 180 calendar days.

　　Role Overview:

　　Indiana State Museum is seeking candidates for the intermittent special exhibition Engagement Specialist position. This position will work within Woven Together special exhibition that runs from February 3 – June 30, 2024, at the Indiana State Museum. The Engagement Specialist is part of the Engagement team and provides high quality customer service through interactive experiences for children, families, and adults in the exhibit. The incumbent performs daily engagement interactions, demonstrations, and storytelling as well as exhibit safety and maintenance.

　　Schedule Requirements:

　　• Typical schedule is 9:30AM – 5:30PM, Wednesday to Sunday, early and late hours required. Weekends required.

　　• Position begins January 31, 2024 – June 30, 2024. This is a temporary position.

　　A Day in the Life:

　　The essential functions of this roles are as follows:

　　Museum operations

　　• Prepare exhibit spaces daily for visitors, maintains a safe and inviting atmosphere and completes daily checklists and reports all maintenance and safety concerns

　　• Communicate visitor issues and concerns to security and other staff as appropriate

　　• Support Visitor Services in providing a welcoming and engaging environment for all museum visitors

　　• Manage customer complaints, incidents, and accidents quickly and professionally

　　• Respond to emergency situations to ensure safety of museum visitors

　　• Clean and sanitize exhibit and public spaces daily

　　Visitor Engagement

　　• Enhance the visitor experience in Woven Together with friendly interaction, assisting with visitor questions and concerns, and remaining visible and approachable

　　• Maintain general knowledge of exhibit content and in-depth knowledge of exhibit interactives and daily engagement programs

　　• Implement scheduled and spontaneous activities and programs within the exhibit for diverse audiences including children, families, and adults

　　• Collect visitor feedback on experiences and programs

　　• Work with and assist museum volunteers as needed

　　• Other duties as assigned

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　You must meet the following requirements to be considered for employment:

　　• High School diploma/GED; Working towards degree in Early Childhood Education, Elementary/Secondary Education, Child Development, Science Education, Art Education, Anthropology, Museum Studies, Community Engagement, Environmental Science, or a related major supplemented by relevant work experience preferred

　　• Experience working with children and families in an informal and/or formal environment

　　• Experience with hands-on, interactive programming

　　• Must be comfortable working independently and demonstrate initiative

　　• Strong presentation, communication and customer service skills and collaborative work ethic

　　Supervisory Responsibilities/Direct Reports:

　　Benefits of Employment with the State of Indiana:

　　This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel have you the transferrable skills to be successful in this position and we look forward to reviewing your application.

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