Contract type: 1 year contractual role

　　Location: Noida, India

　　As the Student Induction Advisor, you would be responsible for providing outstanding customer service and sales support to international students as they make their final steps towards beginning their course. This would involve offering advice on visa requirements, travel preparation, and course information. Additionally, you would need to ensure that all conditions for enrolment are met, so these students can begin their course seamlessly. You will need to be friendly, helpful, and professional in all interactions with students to ensure that they are receiving the best possible service.

　　ABOUT THE ROLE

　　KEY RESPONSIBILITIES 

　　Support students who have confirmed their place at their study centre choice, including providing advice on all aspects of the next steps to start their course

　　Provide information to students on clearing remaining academic or other application criteria, visa application, accommodation options, destination information

　　Present and prepare student arrival workshops and student networking events

　　Work alongside admissions and campus staff to assist in a smooth transition to the study centre for the student

　　Supporting Student Enrolment Advisors with the required tasks needed for their confirmed students

　　Maximising conversion rates from confirmation to arrival

　　Essential Criteria

　　Knowledge of the Student Visa Regulations (Tier 4)

　　Fluency in written and spoken English

　　Outstanding Customer-service orientated approach

　　Driven, results-orientated and focused nature

　　Excellent attention to detail and communication skills

　　Sensitivity to cultural and linguistic differences

　　Highly IT literate

　　Strong organisational skills and ability to meet deadlines and targets (You will support approx. 200 students per year)

　　Desirable Criteria

　　Knowledge of overseas education systems

　　Knowledge of overseas education systems

　　Experience of using Sales Force CRM

　　Fluency in Arabic or Urdu

　　ABOUT YOU

　　EXPERIENCE 

　　Knowledge of overseas education systems

　　Knowledge of the Student Visa Regulations (Tier 4)

　　Outstanding Customer-service orientated approach

　　Experience in using SalesForce CRM

　　Tertiary educated, preferably with relevant experiences

　　Excellent attention to detail and communication skills

　　Fluency in written and spoken English.

　　ABOUT US

　　Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

　　ORGANISATIONAL COMPLIANCE

　　Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

　　We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates_Privacy_Notice.pdf) .

　　Powered by JazzHR