Agency Information Technology Services, Office of

　　Title Student Assistant (Service Delivery), Ref #7076

　　Occupational Category I.T. Engineering, Sciences

　　Salary Grade NS

　　Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

　　Salary Range From $21.95 to $24.62 Hourly

　　Employment Type Full-Time

　　Appointment Type Temporary

　　Jurisdictional Class Non-competitive Class

　　Travel Percentage 0%

　　Workweek Mon-Fri

　　Hours Per Week 37.5

　　Workday

　　From 6 AM

　　To 6 PM

　　Flextime allowed? Yes

　　Mandatory overtime? No

　　Compressed workweek allowed? No

　　Telecommuting allowed? Yes

　　County Albany

　　Street Address Swan St. Bldg, Core 2

　　Floor 1

　　City Albany

　　State NY

　　Zip Code 12223

　　Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States• Must be 18 years of age or older• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

　　Duties Description Under the direction of ITS-4, within the CTO/Service Delivery/Technology Support Services/Telecom Management Unit, the position will support Telecom Management daily workload tasks where best to facilitate closing some workload gaps via introducing the Student to Telecom Management basics with a focus on invoice receiving and related data management in facilitating data quality improvement via automation. Specific duties include, but are not limited to: ? Conduct Telecom Management support activities related to invoice receiving, bill reviews, and the affected data in related systems, primarily the Telecom Management Billing Account Tracking System – BATS.? Maintain Service Inventory by comparing Vendor Data with ITS data inventories for:o Pinnacle Vendor Lineso ITSM Data Circuits ? Maintain Billing Accounts Tracking System Data Integrity – searching for and identifying abnormal data and normalizing.? Learning changing data nuances to identify abnormal data and correcting by known logic.? Utilize Vendor Portals with report fluency for downloading, saving, appending.? Reconcile Vendor Data using SQL and Excel for comparing data to ITS system inventory.? Desired IT skills; strong Oracle SQL and in-depth knowledge using MS-Excel.

　　Additional Comments Fingerprinting and background check may be required.Benefits of Working for NYS for eligible employees:Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA• Up to Eight (8) days of paid sick leave annually for M/C• Up to three (3) days of professional leave annually to participate in professional development• Up to 50% telecommutingHealth Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.

　　Some positions may require additional credentials or a background check to verify your identity.

　　Name Student Assistant Program

　　Telephone 518-473-8720

　　Fax

　　Email Address [email protected]

　　Address

　　Street NYS Office of Information Technology Services

　　Swan Street Building, Core 4

　　City Albany

　　State NY

　　Zip Code 12242

　　Notes on Applying Please submit a resume and current transcript to [email protected], no later than January 31, 2024. Please indicate you are applying to the Student Assistant (Service Delivery) position, Ref #7076, in your subject line.