Position SummaryResponsible for achieving expected sales goals across the service labor,parts, and fleet business and providing superior customer service throughin-store execution of programs, initiatives and standards. The position isdirectly responsible for maintaining adequate shop productivity. The StoreManager will recruit, hire, develop, and provide inspirationalleadership and direction to the service selling and back shop teams. Anindividual in this position will be expected to perform additional related jobresponsibilities as needed and assigned. This position has been designated asa safety-sensitive position.Duties & ResponsibilitiesMaintain responsibility for the overall direction, coordination, andevaluation of direct and indirect reports in compliance with policies,procedures, loss prevention, safety, and environmental codes, and laws.Direct, instruct, and manage a team of associates, includingassigning, supervising, and appraising work; rewarding, motivating,counseling and disciplining associates; addressing associate complaints andresolving problems.Responsible for productivity, profitability, work environment,relationships, visual presentation standards, and operational complianceof the store; measured through various reporting tools, associatesobservations and Area Director feedback.Train and coach service selling associates on "Customer Care Process",Courtesy Vehicle Inspections (CVIs), and general operation of store systems.Keep store staffing and talent at optimal levels to ensure operatingefficiency and top service levels. Source key shop (technician) andselling positions regularly in order to have talent readily available forincreased staffing and customer needs. Partners as appropriate to interview,hire, demote, and promote external and internal candidates.Monitor the shop productivity, workflow, and procedures with an emphasison efficiency, thoroughness, and safety. Largely responsible for theoverall day-to-day operations of the back shop, such as ensuring that theservice staff complete CVIs and proper service repairs.Ensure the execution of customer service standards and customer satisfactionprograms, and ensure the equitable resolution of customer complaints. Followall policies and procedures related to cash, credit, check, refund andreturn policies.Follow all policies and procedures related to all point of sale (POS)transactions, inventory integrity, reverse logistics and purchase forre-sale parts (OP) procurement and vendor payment practices.Partner with the Fleet business team to maintain and build Fleet servicecustomer relationships.Advise associates, technicians, and customers on tires, parts andservice programs.Effectively communicates with all store associates, managers, and customers.Key holder and responsible for basic and detailed opening and closingresponsibilities.Other duties as assigned.Knowledge, Skills, and AbilitiesHigh school diploma or equivalent required.One year of experience in automotive service environment.Completion of a two-year college, technical program, or one to three(1-3) years of service industry experience and a minimum of one (1)year supervisory experience.Valid Driver's License.Must have basic knowledge and understanding of mathematical concepts such asaddition, subtraction, multiplication, division, percentages, andfractions. Ability to apply mathematical formulas to calculate commissions anddiscounts.Acted as a work lead or supervisor previously.Ability to exercise judgement and to work independently.Strong customer service skills.Ability to handle difficult customer situations.Comfortable utilizing up-sell techniques.Strong cash handling skills, including the use of POS systems.Strong verbal communication skills.Demonstrated consistency, accuracy and follow-through.Ability to work Days, Nights, Holidays and Weekends.Physical Deman s/Work EnvironmentThe physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.The characteristics described here are representative of those an employeeencounters while performing the essential functions of this job.Physical DemandsMust be able to lift, carry, and place merchandise and supplies up to 50pounds without assistance.Frequent standing and walking for long periods of time.Frequent reaching overhead and below the knees, including squatting,bending, stooping, kneeling, twisting.Climb up and down ladders to retrieve and stock merchandise.Communicate effectively in person, by telephone, or by usingtelecommunications equipment.Enters and locates information on computer.Presents information to small and large groups.Visually verifies information, often in small print.Safely operates a motor vehicle.Ability to work under tight time constraints, handle sensitive date andmulti-task so that deadlines can be met.High organized and able to prioritize and manage time efficiently with theability to handle stress in a fast-paced, deadline-driven environment.The pay range for this position is between $64,790 K and $91,960 K yr.based on experience, plus bonus potential.Medical, dental, and vision benefits beginning on the first of the monthfollowing or coinciding with your date of hire.

　　Pep Boys is an Equal Opportunity Employer and considers all applicants withoutregard to their race, color, sex, age, marital status, religion,creed, national origin, disability, sexual orientation, gender