Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Implements methods and tools at project and team level including selection and tailoring in line with agreed standards. Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements. Contributes to organizational policies, standards, and guidelines for methods and tools.

Coordinates and manages planning of the system and/or acceptance tests. Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities. Provides advice and guidance on any aspect of test planning and execution. Identifies process improvements, and contributes to corporate testing standards and definition of best practice.

Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Conducts post release reviews. Ensures release processes and procedures are applied and that releases can be rolled back as needed. Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes (including automation).

Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned programs.

Project assignments are large in scope and are highly complex.

Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.

Perform daily production support activities.

Participate in team on-call rotations.

Perform patching and code deployments across all environments.

Lead projects associated with the enhancement, upgrade/patching, or implementation of new or existing software solutions.

Coordinate implementation and support efforts between Technology Infrastructure and other CommonSpirit ITD teams.

Provide oversight and facilitation of the CommonSpirit IT change management process as it applies to the System Engineering team.

Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines.

Provide technical leadership and ownership of issues across multiple disciplines and technologies.

With oversight from the Principal System Engineer and Management, initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).

Conduct performance tuning and troubleshooting.

Build new test and production environments on existing or new hardware as required.

Design, implement and maintain a comprehensive monitoring and alerting process across all IT platforms.

Identify automation opportunities and implement scripted solutions.

Identify technical innovation and process improvement opportunities.

Utilize standard tools and methodology to develop systems and support performance metrics.

Demonstrate potential leadership qualities through team motivation and technical training.

Demonstrate comprehensive knowledge expertise with CommonSpirit Health business processes and routines.

Perform crisis management during high-severity operational incidents.

Remote eligible.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications

BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.

Minimum of 7 years of professional experience in an IT technical or infrastructure field is required.

Established understanding of Infrastructure and relative technologies.

Proven abilities in problem management, process analysis and root cause analysis is required.

5+ years’ experience with the design, build, and customization of ServiceNow applications and services is required.

3+ years’ experience with acting as a subject matter expert in the design, configuration and building on multiple projects is desired.

3+ years’ experience with writing technical specification documents for development, performing testing, and/or performing configuration management for the implementation, enhancement or upgrade solutions in a cloud hosted environment is desired

Implementation and/or maintenance experience is required in at least 2 or more of the following ServiceNow modules in addition to ITSM: SPM, APM, CMDB, HRSD, Integrations, Flow Designer, EmployeeCenter, ITOM, CSM, WSD, SecOps

2 or more relevant technical/professional certifications required, including:

ServiceNow System Admin (CSA)

ServiceNow Application Developer (CAD)

1+ ServiceNow CIS Certifications

Pay Range

$45.95 - $66.63 /hour

We are an equal opportunity/affirmative action employer.