9053BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9053BRExternal Job Title:Senior Customer Support Analyst, AccountingPosition Responsibilities:

　　Do you like getting to know people? Do you like solving problems or troubleshooting issues? We are looking for someone to join our team and grow their talent and career.

　　As a Senior Support Analyst, you will be helping our customers resolve their questions and issues for the Deltek Vantagepoint and Vision products through phone, chat, and email.

　　The most successful person in this role is someone who is warm and friendly and likes assisting others. This isn’t a call center job – you will be collaborating with the customer, product engineering, product management, and senior team members to work the cases to resolution.

　　As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business.

　　This is a full time, remote position.

　　Work Location:US RemoteQualifications:

　　2+ years customer service or relevant software experience required

　　Experience working in Planning software- Deltek Vision/Vantagepoint, NetSuite, Sage, Accelo or Acumatica preferred

　　CRM application or support experience a plus!

　　Experience working in a SaaS environment a PLUS

　　Excellent time management and organizational skills

　　Strong listening skills

　　Outstanding communication skills, both oral and written

　　Ability to problem solve, thoroughly research, and troubleshoot customer questions and issues

　　Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others’ ideas

　　Desire to exceed customer expectations by providing world class customer service

　　Ability to learn new technologies and processes quickly

　　College degree or relevant work experience required

　　Travel Requirements:NoEEO Statement:Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.E-Verify Statement:Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security. Applicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!