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SR Scheduler Pt. Liaison

SR Scheduler Pt. Liaison-March 2024

New Brunswick

Mar 29, 2026

About SR Scheduler Pt. Liaison

　　Position Details

　　Position Information

Recruitment/Posting Title	SR Scheduler Pt. Liaison
Job Category	Staff & Executive - Healthcare - Medical and Patient Services
Department	UBHC-Outpatient Prog-New Brunswick
Overview	Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Senior Scheduler/Patient Liaison in the New Brunswick Outpatient Services Department, within Rutgers University Behavioral Health Care.The primary purpose of the Senior Scheduler/Patient Liaison is to provide receptionist, scheduling, general office and clerical support for Adult Outpatient Services. Acts as liaison between patients and staff related to patient schedules. Carries out word processing and data entry tasks. Demonstrates the ability to relate to and serve the unique needs of clients and visitors.Among the key duties of this position are the following: Receives, verifies and reconciles schedules, service slips and other source level documents. Inputs and corrects data from schedules and other source level documents. Compiles pertinent data and maintains accurate documentation as noted in records retained by department. Completes comprehensive reports as directed within pre-established time frames. Accurately and thoroughly documents all scheduled appointments. Acts as back up to the principal liaison. Provides secretarial/clerical support.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position requires a fully on-site work arrangement and may be eligible for a compressed workweek or a flex workday schedule. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at .
FLSA	Nonexempt
Grade	1775
Position Salary
Annual Minimum Salary	23.920
Annual Mid Range Salary	24.420
Annual Maximum Salary	25.150
Standard Hours	35.00
Union Description	Teamsters, Local 97
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

　　Qualifications

Minimum Education and Experience	Minimum of three (3) years of clerical experience at least one (1) year of which involved receptionist/scheduler work.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Must have knowledge of Microsoft Office, particularly MS Access. Demonstrated excellent telephone and customer service skills. Demonstrated ability to handle multiple tasks accurately in a fast paced environment.
Preferred Qualifications
Equipment Utilized	Computer, Telephone, Xerox machine, and Fax machine.
Physical Demands and Work Environment	Physical Demands: Moderate physical effort (lift/carry up to 25 pounds). Frequently prolonged sitting and data entry. Frequently talks and listens to people on the telephone, and intermittently walks, bends stretches, pushes and pulls. Work Environment: Generally pleasant working condition in a clean, well-lighted, quiet to moderately loud setting.
Special Conditions	May be required to work flexible hours to provide coverage of UBHC scheduling functions.

　　Posting Details

Posting Number	23ST2318
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Downtown New Brunswick
City	New Brunswick
State	NJ
Location Details

　　Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings.

　　Immunization Requirements Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

　　Affirmative Action/Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address:

　　It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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