Location

　　Providence Place - One Providence Place

　　Business

　　At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.

　　If you’re ready to be a part of our team, we encourage you to apply.

　　Job Description

　　Position Summary The Senior Property Management Associate (PMA) administers the property’s short-term revenue programs, oversees community-based programs, assists with implementing mall marketing programs, and manages retailer and community relations. The Sr. PMA serves as a liaison across multiple functions including but not limited to Mall Management, Business Development, Strategic Partnerships, Leasing, and Marketing.

　　Responsibilities

　　Revenue Administration

　　Administer specialty leasing (retail merchandising units and kiosks) deals; prepare deal sheets & packets within Salesforce, facilitate license agreement execution, complete merchant on-boarding process, and maintain merchant files to comply with audit guidelines

　　Administer strategic partnership deals including obtaining collateral, coordinating installation and removal per contracted term

　　Serve as primary on-site contact for business development program; resolve complaints and communicate any issues to the GM and appropriate Business Development contact

　　Ensure merchants adhere to company guidelines and visual standards

　　Screen, prospect, and route business development (specialty leasing and strategic partnerships) leads to appropriate representative

　　Participate in specialty leasing site visits with prospective merchants as requested

　　Identify appropriate merchant placement based upon available space inventory & building code requirements

　　Coordinate merchant opening and closing logistics with operations and security; coordinate install and removal of RMUs, banners, signage, and advertisements

　　Work with Tenant Coordination to obtain approved drawings and municipality permits for new kiosks

　　Provide proof of performance for national and local advertising deals and activations as requested

　　Post and maintain collateral, coordinate installation and removal per contracted terms

　　Educate merchants on rent collection system, verify payments, follow-up and collect Accounts Receivable as needed

　　Collect and track specialty leasing merchant sales; calculate and bill overage & breakpoints

　　Administer storage rental program, which includes negotiating new and renewal agreements, tracking occupancy, and other related activity

　　Oversee merchant Insurance Program which includes, but not limited to, signing up qualifying new and existing merchants, ensuring Certificates of Insurance are current

　　Oversee Holiday photo set operator/vendor, including but not limited to, being the main point of contact, coordinating set install, monitoring daily operations, tracking sales, and coordinating set removal

　　Deliver violation letters and/or action notices as approved by GM and Business Development

　　Marketing, Community, Customer Experience

　　Implement portfolio-wide and community programming and events

　　Secure retailer participation for events (sampling, demos, offers, displays, etc.), execute event implementation, collect results and highlights, and submit Community Event Tracker

　　Maintain property social media account and website, including but not limited to updates and responses

　　Submit local content for digital screens

　　Coordinate installation of barricade graphics and/or window displays for vacant spaces

　　Administer in-mall directories to include store listing updates. Monitor content and operations of directories, digital signage, and banner program to ensure no operational issues

　　Miscellaneous

　　Other duties as assignedQualifications

　　High School degree or GED required; Associate’s or Bachelor’s degree preferred

　　1-3 years of retail experience

　　Strong project management, organizational skills, and interpersonal skills with attention to detail

　　Ability to analyze and interpret financial reports, budgets, contracts, and legal documents

　　Ability to adapt to a dynamic work environment

　　Supervisory and coaching skills with ability to delegate tasks

　　Demonstrate effective conflict resolution and customer service skills for interaction with merchants, customers, and co-workers

　　Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Salesforce

　　Must meet at least two of the following:

　　Bachelor’s Degree

　　Industry designation from reputable industry organization such as, but not limited to ICSC, BOMA, IREM

　　2+ years of experience in comparable industry role

　　Must meet at least one of the following:

　　Minimum two-year history of maintaining an average of BD receivables at 1.5% or less

　　Exercises independent judgement assisting the GM with general oversight of the property, above and beyond normal PMA duties. For example:

　　Helps troubled retailers in the center to promote their businesses

　　Uses knowledge of the trade area/customer demographic to improve the property, ability to canvas for specialty retailers

　　Participates in MOD rotation (if needed)

　　Can lead a staff meeting

　　Manages 3 major marketing events/executions annually

　　Selected by VP of Property Management or Business Development to assist with at least one special project annually. Special projects could include, but are not limited to:

　　Super User

　　Maintain/Update SharePoint sites such as PMA Nation

　　Expert Trainer

　　Core Competencies: Nimble Learning, Collaborates, Drives Results, Customer Focus, Business Insight, Organizational Savvy

　　The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:

　　The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.

　　The employee frequently is required to stand, walk, and reach with hands and arms.

　　The employee is occasionally required to stoop, kneel, crouch, or crawl.

　　The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

　　Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

　　The noise level in this work environment is usually moderate.

　　We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

　　At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 800 properties and 350 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.