Sr Principal Technical Product Manager - Remote

　　Bringing smiles is what we do at TTEC… for you and the customer. As a Senior Principal Technical Product Manager working remote in the United States, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What You’ll be Doing

　　Have you considered joining a Global company that is a leader in the Customer Experience industry? Here is your change. Please read thoroughly. We are looking for a Senior Technical Product Manager to join our team. The ideal candidate will be responsible for collaborating cross-functionally to govern SaaS application identification, selection, and roadmaps across all enterprise and corporate functions. They will work closely with business and IT teams to ensure that solutions meet the needs of the organization emphasizing consolidation of technology investments and enhancing employee and customer experience while optimizing technology expenditures. Additionally, they will be responsible for building a governance model, conducting business case reviews, and leading executive review processes.

　　You'll report to Vice President of Application Services

　　During a Typical Day, You’ll

　　Coordinate and manage the roadmaps for SaaS applications.

　　Work closely with cross-functional teams to enhance employee and customer experience.

　　Manage the rationalization of applications, solutions, and features across business units.

　　Ensure that business cases include financial analysis, data, integration, and long-term support considerations.

　　Work with the engineering team to ensure that the products are scalable and reliable.

　　Collaborate with finance, procurement, People and Culture, Operations, IT and other corporate teams and leaders. Build a governance model to ensure that the solutions are aligned with the company’s business goals.

　　Lead executive review processes to ensure that the products are aligned with the company’s strategic vision.

　　What You Bring to the Role

　　15 years diverse IT experience

　　10 years people leadership experience

　　5 years in IT product leadership

　　Ability to explain complex systems and interrelationships to diverse audiences with varying degrees of technical acumen

　　Product backlog management experience

　　Experience evaluating and creating effective strategies for data related issues and challenges in complex IT systems and integrations

　　Highly organized, capable of communicating through variety of channels with all levels of an organization from C-suite to technical staff

　　What You Can Expect

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit https://mybenefits.ttec.com for more information.

　　The anticipated range is $95,000 - $169,000 annual salary with Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　#LI- remote

　　Title: Sr Principal Technical Product Manager - Remote

　　Location: CO-Englewood

　　Requisition ID: 03SJJ