Description

　　This role can be located in Milan, Luxembourg or Munich.

　　Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.

　　In the perfect post order experience space, our mission is to maintain a consistent buyer experience across all Amazon stores, regardless of seller or fulfillment channel, and take remedial actions so that we can delight them even in the presence of a defect. Partnering with our worldwide program owners, you will launch, operate, localize, and expand Perfect Order Experience programs, policies, algorithms, and tools in Europe. The successful candidate will have a track record working across multiple partner and stakeholder teams to prioritize, manage expectations, and drive improvements in a timely and efficient manner. In addition, we are looking for a team member who can think big, dive deep, and invent & simplify.

　　This role is available in Luxembourg, Munich, and Berlin.

　　Key job responsibilities

　　• Work with our product, operations, and software teams to conceptualize, launch, operate, localize, and expand Post Order Experience programs in Europe.

　　• Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.

　　• Develop and maintain key relationships with internal and external stakeholders.

　　About the team

　　Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

　　We are open to hiring candidates to work out of one of the following locations:

　　Luxembourg, LUX

　　Basic Qualifications

　　• Bachelor's Degree

　　• 5+ years professional experience in program and/or product management that includes building and operating technology-based products

　　• Experience communicating complex thoughts clearly and succinctly in writing as well in verbal communication

　　• Strong track record of using data analysis to solve complex problems and support business decisions

　　• Business proficiency in speaking and writing English

　　Preferred Qualifications

　　• Experience working with large product catalogs, intellectual property, and product compliance

　　• Experience with high-scale technology programs– e. g., millions of customers, thousands of transactions per second, milliseconds of latency

　　• Experience working in product catalog, brand protection, risk management, or fraud teams

　　• Experience working with machine learning models and data science teams

　　• Intermediate to advanced working knowledge of data mining using SQL and Excel

　　• Familiarity with data visualization tools, e.g. Tableau, Power BI, AWS Quicksight

　　• Experience working in a start-up environment

　　• Master's Degree

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.