Company OverviewFanatics is building a leading global digital sports platform. The companyignites the passions of global sports fans and maximizes the presence andreach for hundreds of sports partners globally by offering innovative productsand services across Fanatics Commerce, Fanatics Collectibles, and FanaticsBetting & Gaming, allowing sports fans to Buy, Collect and Bet. Throughthe Fanatics platform, sports fans can buy licensed fan gear, jerseys,lifestyle and streetwear products, headwear, and hardgoods; collectphysical and digital trading cards, sports memorabilia, and other digitalassets; and bet as the company builds its Sportsbook and iGaming platform.Fanatics has an established database of over 100 million global sports fans,a global partner network with over 900 sports properties, including majornational and international professional sports leagues, teams, playersassociations, athletes, celebrities, colleges, and collegeconferences, and over 2,000 retail locations, including its Lids retailbusinesAs a market leader with more than 18,000 employees, and hundreds ofpartners, suppliers, and vendors worldwide, we take responsibility fordriving toward more ethical and sustainable practices. We are committed tobuilding an inclusive Fanatics community, reflecting and representingsociety at every level of the business, including our employees,vendors, partners and fans. Fanatics is also dedicated to making a positiveimpact in the communities where we all live, work, and play throughstrategic philanthropic initiatives.

　　The base salary range for this role is $50,000 per year - $60,000 peryear, depending on job-related knowledge, skills, and experience. Thisrole is eligible for the Fanatics Betting and Gaming and an equity award.

　　*Salary range is listed in USD; ranges will change based on country ofresidence

　　In addition to the base, bonus, and equity, full-time employees areeligible for Medical, Dental, Vision, 401K, paid time off and otherbenefits like GymPass, Pet Insurance, Family Care Benefits, Free Shiptdeliveries, and more. We'll also give you $500 to set up your home office!

　　For information about our benefits, please visit

　　Fanatics Sportsbook is on the lookout for experienced agents to join ourConversion team, a key component of our VIP team dedicated to elevating thecustomer experience. In this role, you will actively engage with ourpotential VIP customers, offering them bespoke promotions tailored to theirinterests and enhancing their overall experience with Fanatics Sportsbook. Asan outbound sales agent on the conversion team, you will not only be at theforefront of identifying potential VIP customers but also play a pivotal rolein their onboarding process, thereby contributing significantly to customerretention and loyalty. Reporting to the VIP Service team leadership, you areexpected to embody the best-in-class standards of our customer outreach andensure they receive the top-tier service synonymous with the FanaticsSportsbooResponsibilitiesMake outbound calls to customers for feedback on their product experience andinsights into their preferences and behavior.Identify and leverage opportunities to maximize share of wallet byunderstanding customers' interactions with competitors.Build promotional packages from templates live on calls to create bespokeoffers that appeal to each customer you speak to actively promote the benefitsand rewards of the VIP program and guide potential VIP customers towardengagement with VIP Account Managers.Where relevant, feed customers into a VIP contact path where they can engagedirectly with VIP account managers and be onboarded into the VIP programWork to targets for customer contacts and conversion.Utilize CRM tools to manage and document customer interactions effectively.Achieve and exceed targets for customer contact, conversion, andretention.Skills and Qua ifications1-3 years of professional experience in customer service or sales with asales-focused mindset.At least 3 months of experience within the gaming industry is required.Exceptional oral and written communication skills.Comfortable working in a target-driven environment and exceeding expectations.Willingness to work non-traditional business hours as required.Adaptability in a fast-paced, entrepreneurial, and rapidly evolvingenvironment.A commitment to delivering high-quality customer service.Legal residence in a state where online sports betting is legalized.Licensure: Must be able to pass required licensing as mandated by variousstate racing and gaming regulatory bodies. Failure to be licensed or retainlicensure will result in termination of employment.Ensure your Fanatics job offer is legitimate and don't fall victim to fraud.Fanatics never seeks payment from job applicants. Feel free to ask yourrecruiter for a phone call or other type of communication for interview, andensure your communication is coming from a Fanatics or Fanatics Brand emailaddress (this includes @betfanatics.com). For added security, wherepossible, apply through our company website at

　　Tryouts are open at Fanatics! Our team is passionate, talented,unified, and charged with creating the fan experience of tomorrow. The ballis in your court now.

　　Fanatics is committed to responsible planning and purchasing (RPP)practices, working with its business partners across its global andmulti-layered supply chain, to ensure that planning, sourcing, andpurchasing decisions, along with other supporting processes, do not impedeor conflict with the fulfillment of Fanatics' fair labor practices.

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