About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　The Shop Dispatcher is responsible for coordinating and distributing all tasks related to vehicle

　　service in a Service center shop environment. That person is also in charge of preparing the

　　work schedules and monitoring the work in progress in the shop.

　　The ideal candidate will possess the technical acumen and the ability to work alongside the Service teams and manage all shop tasks and repairs. They would have excellent interpersonal and communication skills and have a natural ability to bring people together. If you can think quickly on your feet and love to solve operational problems, then we want you on the team. You will be front and center working with our technical team every day to assist with service needs and coordinate timely repairs. This role will require a dynamic and resourceful individual who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.

　　Responsibilities

　　Efficiently and promptly distribute work orders and/or job assignments from customers to technicians, ensure the technicians are paired with work orders that match their skill level

　　Maintain constant communication with Managers, shop leads and service advisors about the status of each vehicle in the shop

　　Track, and monitor productivity and efficiency in shop by ensuring technicians stay on pace for work distributed. Work with shop lead to ensure work orders are completed in a timely manner

　　Plan incoming appointments, manage accurately the workload based on planned capacity

　　Assist with resolving any issues or challenges that arise during completion of the work, communicate effectively with the required parties to find solutions

　　Book the appropriate technicians for the hours worked on the operations performed. Be a liaison between the technician, service advisor, shop lead, and department management

　　Informing all stakeholders of schedule changes or necessary adjustments in repair time of completion as they occur

　　Relaying work orders, messages, and information to or from technicians, service advisors and other team members.

　　Review parts availability, vehicle holds, and accuracy of technicians work order notes

　　Support Manager with daily meetings to motivate the team and present them with the various performance indicators' results

　　Establish the equipment maintenance schedule

　　Keep the workshop in order and distribute maintenance tasks

　　Promote and ensure compliance of health and safety rules and procedures at work

　　Qualifications

　　HS Diploma or GED preferred

　　Minimum 5 years' experience in a dispatch role or similar in the Automotive industry (Automotive experience preferred but not required) or a combination of education and experience.

　　Basic technical knowledge of automotive vehicles is a plus

　　Strong understanding of written and spoken English

　　Very strong communication skills. Ability to clearly communicate with others, to assimilate and understand information, in a manner consistent with the essential job functions

　　Remains flexible and responsive to changing conditions. Exhibi