What You Need To Know

　　Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

　　As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

　　We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

　　Overview

　　*Multiple Positions available

　　The Senior Network Administrator is responsible for the end-to-end management and support of equipment/software by ensuring the environment(s) are patched, right sized and available for the business. The Administrator will partner with peer administrative teams to maintain standards, gold images, environment documentation and configuration management. Also, responsible for proactively monitoring of system capacity, utilization, and performance to avoid negative business impact. The Administrator provides support for the environments they support.

　　Specialized Skills and Technologies

　　Network Policy Controls and Enforcement, Cisco Routing and Switching, Data Center/ACI, MPLS, VPN, BGP, EIGRP, COS/QOS, Call Center (PCCE), Callabrio Engineering, Voice Migrations

　　Ensuring that the following tools are up to date are also under this role to include Steel Central and Orion

　　Assisting with annual fail over testing is also completed as part of this role

　　The review of runbooks as projects are moved from build to support also fall under this role

　　On call rotation is part of this role

　　Advanced troubleshooting is expected as part of the skill set of this role

　　Experience in Microsoft office tools

　　Primary Responsibilities

　　3+ years experience

　　Less than 20% travel

　　Stay current on supported technologies through various training opportunities

　　Identify opportunities to enhance processes, procedures and policies relating to administrative function

　　Participate in on call rotation

　　Provide accurate and timely updates to work

　　Improve the service offered to our business partners

　　Proactively work on continuous improvement by identifying cost reductions and productivity improvements

　　Create measures for successful execution, including policies, processes, procedures, and controls

　　Implement, enforce, and improve policies, processes, procedures, and controls

　　Maintain system landscape documentation

　　Ensure effective administration of, and compliance with, all internal processes, procedures, and controls

　　Communicate effectively up and down the organizational hierarchy

　　Implement continuous improvement measures and initiatives

　　Monitor and work on issues

　　Research, evaluate and recommend applications

　　Monitors, troubleshoots, and maintains systems / hardware / software and uses remote monitoring tools

　　Monitors usage of shared resources, and works with appropriate engineers to resolve issues related to malfunctions

　　Coach others

　　Analyze project requirements and accordingly provide technical and functional recommendations

　　Maintain and enhance enterprise storage and backup environments that are on-premises and in the cloud by identifying technology / process improvements

　　Diagnose, troubleshoot, and resolve storage and backup related incidents either hardware or software related

　　Maintain knowledge of vendor technology and solutions

　　Professional level understanding of a wide variety of systems and how they interact as to provide a complete service to the customers that meet business requirements

　　Provide support of enterprise backup solutions, disaster recovery and high availability

　　Develop reporting of storage utilization, capacity, and trending

　　Track backup job success / failure with a goal to minimize failures

　　Maintain and enhance related computing environments and platforms such as cloud and on premise virtual and physical server hardware, operating systems, applications software, and all configurations

　　Demonstrate professional level experience in diagnose, troubleshoot, and resolve: hardware, software or other problems, and correct when necessary

　　Monitor the performance of network hardware

　　Coordinate and implement appropriate security measures to protect data, software, and hardware

　　Lifecycle and Asset management when appropriate

　　Preferred Qualifications

　　Possess industry certification(s)

　　ITIL Foundation certified

　　Minimum Qualifications

　　Bachelor's or technical degree in related field or equivalent experience

　　3+ years’ experience in Infrastructure administration as it relates to the hardware and software components that align to technologies supported at Southern Glazers

　　Excellent verbal / written communication skills

　　Expertise to analyze and solve problems, think outside of the box, and grasp technical concepts

　　Strong ability to combine information or data to find relationships among seemingly unrelated events

　　Self-starter / motivated

　　Delivers results

　　Changed agent

　　Strong attention to detail

　　Ability to diagnose when a system or environment has a problem, issue or fault and resolve

　　Ability to create, read, analyze, and interpret technical diagrams and written procedures

　　Strong team player who can work across multiple functions

　　Familiarity with ITIL concepts

　　Agile Delivery Values

　　Openness – Team and stakeholders agree to be open about all work and challenges

　　Commitment – Personally commit to achieving the goals of the team

　　Respect – Respect your team members to be capable and independent

　　Courage – You have courage to do the right thing and work on tough problems

　　Focus – Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

　　Physical Demands

　　Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device

　　Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping

　　May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

　　EEO Statement

　　Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

　　Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.