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　　ServiceNow is currently seeking a Senior Director, Services Sales a Japan, who will be responsible for managing a team of Sales Leaders, driving services sales to achieve business outcomes in new and existing customer accounts. Business outcomes are brought to life through implementation services, implementation advisory, training and enablement services, and ServiceNow Customer Success offerings. The role reports to the Vice President, Customer Outcomes Japan.

　　The ideal candidate must have deep experience in professional services sales leadership and have the drive and motivation to coach and mentor a geographically and culturally diverse team. They will drive bookings targets that meet the strategic objectives of ServiceNow Customer Outcomes in support of its customers and ecosystem partners.

　　What you get to do in this role:

　　Manage a team of Sales Leaders to drive services sales in support of ServiceNow’s global Customer Outcomes strategy, within new and existing customer accounts, spanning all industries and territories in Japan.

　　Own the Japan CO Bookings quota and drive services sales across the full portfolio of offerings

　　Build and drive the Geo services sales Go-To-Market strategy in conjunction with the software sales leadership and cross-functional team

　　Actively engage in territory planning, relationship development, and opportunity development and driving bookings by assisting Sales Leaders and Services Executives in closing opportunities

　　Recruit, coach, and mentor a diverse team to drive excellence and manage performance expectations

　　Manage and report accurate forecast and pipeline to the business; coach the team and drive linearity and accuracy

　　Achievement of services sales quotas on a monthly, quarterly and annual basis

　　Act as the Subject Matter Expert in C-level meetings and lead the conversation on implementation and transformation

　　Build effective collaborative relationships with Sales, Solution Consulting, Technical Support, Legal, Sales Operations, Marketing, the Partner ecosystem and ServiceNow executive team

　　In order to be successful in this role, we need someone who has:

　　Must have Extensive track record of services sales success within Enterprise Software, or through large-scale transformation services sales within a System Integrators or Advisory firm

　　Proven success in recruiting, coaching and managing an exceptional and diverse services sales team

　　Strategic thinking to lead the team in creating compelling industry-leading services offerings that match C-level decision-making criteria

　　Analytical and financial planning skills to meet and exceed quotas and goals in a predictive manner

　　Experience in driving the services sales process and fostering effective working relationships with Sales, ACE, cross-functional teams, and external customers

　　Ability to lead the conversation around business outcomes, time to value, and risk of software implementation

　　Ability to adapt and work effectively within a rapidly changing and growing environment

　　Fluency in English and Japanese

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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