Child Support DivisionJOB DUTIES:Provides customer service on behalf of the agency;Meets directly with the public and/or answers telephone inquiries;Research and responds to basic, general case status questions related to: paternity, enforcement, establishment, medical issues, payment issuance, payment receipt, andadministrative/court hearing dates, time and location inquiries; provides information on available services;Instructs customers of items needed to be sent to agency (i.e., address, phone number, employment and driver's license number);forwards calls or information to appropriate staff members as necessary;Prepare and provide appropriate documents in response to customer requests:make entries into SFRC;Researches and tracks the status of various activities in the case via CRIS-E/SETSelectronic and/or hard copy records, in order to answer questions;Enters pertinent case information into running record: follow up on customer requests by looking into payment irregularities, resolving case issues if possible (i.e., researches payment receipt by income provider, delinquency lists, etc.);Obtains and redirects pertinent case information requiring further action to other CSEA staff members as necessary (i.e., information that necessitates income withholding being issued, non-compliance with income withholdings, etc.). Maintain proxy box. Post payments to Smart Image Viewer (SIV).Performs cashier duties including, takes payments, answers customer questions (i.e., figures amount customer needs to pay by the week, bi-weekly, monthly including administrative fee amount) balances cash drawer, and issues receipts; logs court entries daily (i.e., maintains a log of all entries received by name, court number, and date received); assists in answering the telephone, directing calls and/or taking messages;opens mail and disseminate to proper staff;Types new labels and sets up case files for all new cases.Relieves other workers when necessary. Process mail daily to prepare for post officedelivery.Attends meetings, conferences, workshops, and other training sessions as necessary.Performs other duties and/or special projects as assigned.Minimum Qualifications:Twelve months experience as a Clerical Specialist 2, 10112.Or formal education in arithmetic that includes addition and subtraction, and reading and writing common English vocabulary. Also requires one course or six months experience in typing or keyboarding and one course or six months experience in word processing. In addition, applicants must have an additional twelve months previous clerical experience in a position similar to a ClericalSpecialist 2, 10112.Or education,