Description

　　At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world-class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

　　We are seeking a Sr Product Communications Manager for Amazon Flex. In this role, you will drive Delivery Partner (DP) engagement and adoption of products and programs. You will work closely with the communications lead and product teams. You will plan and execute DP facing communications on product and program changes, developments, tests, and updates with Technology Program Managers (TPMs).

　　This role is responsible for developing the communications strategy and WW toolkits for new Flex offerings and will advise local Flex marketing teams on execution with DPs in each country. They track and report on communications metrics to monitor, analyze, and tune messaging for maximize impact. The ideal candidate has communications program and product management experience, excellent writing skills, and the ability easily adapt communications for different audiences.

　　Key job responsibilities

　　• Own the strategy and execution of communications toolkits for Flex products and programs

　　• Create high-quality, engaging communications and copy for delivery partners across a variety of channels, including emails, FAQs, talking points, newsletters, videos, websites, announcements, and others.

　　• Build the GTM communications strategy for product launches, including channels, launch timelines, key messages, business success metrics impacted by product marketing, driver impact, and product adoption and product brand assets and positioning.

　　• Partner with product and tech teams to ensure an existing and accurate roadmap of upcoming product changes.

　　• Create and maintain communications toolkits, processes, templates, and messaging for worldwide and communications teams.

　　• Propose, execute, and new ways of creating and distributing communications, including identify and driving process improvements.

　　• Develop, track and report metrics on the effectiveness of communications, as well as continually monitor, analyze, and tune messaging to maximize impact.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bellevue, WA, USA | New York, NY, USA

　　Basic Qualifications

　　Experience using data and metrics to drive improvements

　　Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)

　　Experience developing and executing campaigns across a multitude of timezones and languages

　　7+ years of developing and managing communications programs experience

　　Preferred Qualifications

　　Experience driving direction and alignment with large cross-functional teams and agency partners

　　MBA

　　Experience designing and executing joint communications plans with strategic alliance partners with global footprint

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,600/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.