Description

　　At Amazon, we are working to be the most customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver orders to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders (no matter how large or small) are delivered where and when they need them, as quickly, accurately and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class delivery experiences through the introduction of pioneering new products. The Last Mile initiative is a highly visible program (internally and with our customers). Come join our team and help us make history!

　　Vehicles Programs & Engineering within Amazon’s Last Mile organization is looking for a Senior Program Manager (non-tech) to build capability into the organization that enables faster decision making, agility regarding the (re)allocation of R&D resources and effective escalation of risks, opportunities and blockers across the fleet. The key partners to this team will include (but not be limited to) Procurement, Maintenance, Fleet Ops, Safety and DSP Ops. The partnership with DSP Ops will be a critical accelerant to driving effective DSP Change Management, fielding of solutions and products at scale to our network, and gaining feedback and escalations in more efficient ways. The partnership with Procurement will be a key enabler for OEM/Upfitter/3P performance management.

　　Key job responsibilities

　　-Work closely with program, engineering, quality, testing and other cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and ensure our deliverables remain on track.

　　-Manage for optimal return-on-investment, and coordinate and delegate cross-project initiatives.

　　-Identify key requirements needed from cross-functional teams and external vendors.

　　-Work with many stakeholders to identify risks and opportunities across multiple projects within the department.

　　-Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

　　-Provide detailed inputs to the product team based on learnings - on planned and new capabilities.

　　-Establish and optimize processes to help with the deliverables.

　　-Own reporting of critical operations-related metrics to business stakeholders.

　　-Make appropriate tradeoffs to simplify processes while protecting the customer experience.

　　-Build effective relationships with multiple internal and external, and cross-functional stakeholders to deliver complex, global projects

　　-Communication both verbally and written across all levels in the organization (technical, business, executive)

　　-Clearly communicate goals, roles, responsibilities, and desired outcomes

　　A day in the life

　　This leader will own the end-to-end business plan - including, but not limited to, multiple inter-dependent projects and their associated budgets, timelines, etc.- and incorporate effective mechanisms to keep the projects on-track, within budget, and internal and external stakeholders informed about the status and progress of the program.

　　About the team

　　The Global Fleet and Products (GFP) team’s mission is to provide the vehicles and services that enable Amazon to delight customers with our last mile operations. GFP is on track to purchase 100,000 electric vehicles (EVs) by 2030 as part of Amazon’s Climate Pledge. Vehicle Programs & Engineering (VPE) team's mission is to increase the life of our vehicles and improve the quality and costs of maintenance and repair by bringing the ingenuity and expertise of our Engineering team within VPE with the creativity and execution ability of the In-life Services team within GFP.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bellevue, WA, USA | Detroit, MI, USA | Nashville, TN, USA

　　Basic Qualifications

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Bachelor's degree

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.