Careers that Change Lives

　　A Day in the Life

　　Responsibilities may include the following and other duties may be assigned.

　　Clinical specialist for Patient monitoring technologies, respiratory products including ventilation.

　　Required to lead product adoption in the Operating Room and/or in the critical care space

　　Conducts on-site education and / or consulting.

　　Supports field personnel in providing the best possible outcomes and service for Medtronic customers.

　　Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).

　　Participates in conventions, forums, and meetings to increase product awareness.

　　Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.

　　Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.

　　Serves as a technical resource to support sales of a specific medical product or solution.

　　Responsible for reporting complaints and Adverse Drug Reactions (ADR)

　　Product Championo Be the Medtronic therapy expert and product champion for Medtronic products and therapieso Provide on-site implant and follow-up supporto Work with local marketing and sales organizations on the development of effective training and education eventso Assist in the development of sales and education materials for Medtronic products and therapieso Develop and maintain knowledge of competitive products

　　Customer Educationo Train customers on safe and efficacious use of Medtronic productso Provide technical explanation and demonstration to customers including, congenital teams/physicians, staff and administration.o Consult with physicians during use and/or implantation of Medtronic products.o Solicit feedback from customers regarding product performance and design; relay such feedback to stakeholder teamso Conduct training programs at Medtronic Centers of Excellence and participates in on-site follow up with customerso Create and deliver presentations to customers during workshops and training programso Serve as an expert on the Medtronic products – including set-up, demonstrations and trouble shooting

　　Technical and Clinical Resourceo Provide technical support for all product implants (trouble shooting, etc.)o Gather and communicate input from field to marketing regarding market trends, customer satisfaction, competition, product issueso Provide support to clinicians in preparing presentations and articles.o Track and provide data collecting support for on-going clinical studies as requested

　　Sales Interfaceo Serve as a field resource to Account Managers for Medtronic products and provide regular and structured communication to sales organization regarding communication with current account and potential customers

　　Generalo Provide clinical/ technical support aimed at growing sales of Medtronic products and other programs as integrated in the assigned territory/ region.o Meet and exceed sales targets for the territory/ region and contribute to the overall performance of Medtronic.o Launch new therapies successfully at the field level.o Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.o Segment and prioritize customers in the field at the institution and individual level.o Segment and leverage the Medtronic product portfolio to maintain or become the key supplier at the institution level.o Understand technologies, products, procedures, competitors and their products and outcomes expected to advise and support our customers.o Establish and apply detailed knowledge base of account structure and objectives.o Manage and optimize field inventory, including consignment stock, product nearing expiry and field quality actions.o Document all customer-initiated clinical activity and meaningful sales activity into Salesforce Dotcom.o Ensure ongoing personal training on all product lines and knowledge of current literature in all fields directly related to product lines.o Effectively leverage field tools and iPad content with customers, as necessary.o Support account clinical support demands and requirements.o Provide required training to customers on Medtronic products and services.o Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies.o Be involved in Medtronic product trials and clinical evaluations.o Collect annual statistics in a timely and accurate fashion.

　　o Ensure that Medtronic’s ethical position is maintained and effectively communicates and manages his/her compliance, education and adherence to the code of conduct.o Comply with operating policies, business conduct standards, systems and processes.

　　Other duties as assigned.

　　Must Have: Minimum Requirements

　　KNOWLEDGE/EDUCATION

　　High School Diploma or GED

　　Associate degree, or;

　　Bachelor’s degree

　　JOB EXPERIENCE

　　Minimum 8 years of clinical specialist experience with a medical device pacing company, or 7 years with 2 years of prior healthcare or engineering experience with a High School Diploma or GED, or;

　　Minimum 6 years of clinical specialist experience with a medical device pacing company, or 5 years with 2 years of prior healthcare or engineering experience, with an Associate degree, or;

　　Minimum of 4 years of clinical specialist experience with a medical device pacing company, or 3 years with 2 years of prior healthcare or engineering experience, with a bachelor’s degree.

　　SKILLS/COMPETENCIES

　　Accountable for results

　　Passionate and driven

　　Strong interpersonal and relationship building skills

　　Leads and embraces changes that are customer responsive, and market driven

　　Capacity to evolve in an ambiguous market dynamic

　　Self-starter, working alone with minimum of supervision

　　Business acumen

　　Strong presentation skills

　　Demonstrated ability to impart knowledge and train as required

　　Excellent organization and communication skills

　　JOB DESCRIPTION

　　Capacity to manage an account by understanding and leveraging the political dynamic, unofficial and official power in place, identifying source of motivation, different type of buyers

　　Capacity to introduce in a very comprehensive way new concepts and approaches of the Medtronic value proposition related to support, training, service and partnership

　　Must have a valid driver’s license with no restrictions.

　　Nice to Have

　　Degree in Biology, Physiology, Engineering, Sciences, Nursing, Perfusion or Business

　　Sales training program completion

　　Negotiation skills training

　　Sales and clinical experience in a hospital environment

　　About Medtronic

　　Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

　　We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

　　Physical Job Requirements

　　Travel required for training, customer events, symposia, field activities and case coverage

　　On-call and travelling after hours may be required for case coverage and/or field-related activities

　　Sr. Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. Sr. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.

　　Minimum travel of 50-60% of any given workweek

　　The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

　　Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

　　It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.