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　　The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

　　The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

　　Radford reference:

　　Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

　　Working at NTT

　　SME Level Hands-on experience of Supporting Routing & Switching solutions - Mainly ARUBA & Cisco (JUNIPER, Arista advantage)

　　Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc

　　Good handson on ARUBA switching like 25xx, 29xx, 38xx, 54xx, 83xx and 84xx

　　Good understanding on AIRWAVE and CLEARPASS

　　Good Understanding and Hands on Switching technologies like STP, RSTP, VLANs, VPC, link-aggregation etc

　　Excellent NOC Troubleshooting, analyzing & managing the critical Incidents, Problem tickets with out of the box thought process Experience in designing POA for complex Change/Project

　　Good knowledge in preparing RFO, RCAs, documentation, Knowledge Articles

　　6-12 plus years of NOC experience in managed services( relevant exp at least 4 years).

　　Good in remote troubleshooting & NMS tools

　　Good in troubleshooting & CHANGE implementation

　　Actual hands on experience of implementation of ARUBA & Client network devices

　　Tier 2 / 3 Change, Release, Incident, and Problem Management of the Aruba & Cisco products and technologies.

　　Perform patch/vulnerability assessment and patch management.

　　Knowledge on REST API & Python programming.

　　Knowledge on various network management and reporting tools.

　　Should possess very good communication skills to interact with global clients.

　　What will make you a good fit for the role?

　　Standard career level descriptor for job level:

　　• Have wide-ranging experience

　　• Uses professional concepts and company objectives to solve complex issues in creative ways

　　• Networks with others outside own area of expertise

　　• Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results

　　• May coordinate others’ activities

　　• Typically requires significant related experience with a Bachelor’s or equivalent degree

　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!