Labcorp is looking for an exceptional Customer feedback senior analyst to join the Marketing team and help augment its capability in Market and Customer Insights to further our understanding of our customers and their needs/experiences. Located in Bangalore, India, this role will be an integral member of a growing team that is responsible for data-driven insights to inform business decisions, drive product innovation and help Labcorp better serve our customers.

　　Reporting to the Customer Feedback Program Lead, this role will manage customer contact details, administer customer feedback surveys and analyze customer feedback responses. The ideal candidate will possess strong, hands-on experience managing customer feedback platforms such as Qualtrics, Salesforce, Alchemer, etc., and understands the processes associated with managing feedback data both quantitative and qualitative.

　　We seek smart, focused, passionate self-starters who bring energy, new ideas and practical experience to a fast-paced and dynamic team, are obsessed with delivering useful and elegant solutions, and care deeply about their customers and each other.

　　Key responsibilities

　　Collaborate with internal stakeholders on identifying and managing customer contact detailsAdminister customer feedback surveys within various CX platforms, including Qualtrics and SalesforceServe as an administrator for CX platforms, including user licenses and permissions, dashboard and reporting maintenanceCollaborate with CX platform Technical Account Manager(s) to ensure readiness for platform updatesLeverage Qualtrics APIs to connects with various systems for inbound and outbound data flowsExtract, analyze and use data to build analysis, metrics and business cases to support decision-makingIdentify key customer trends, issues and opportunities, and assist in formulating strategies to improve customer experienceUnderstand and define data requirements for various data sources in support of key initiativesEffectively use visuals / infographics to tell the data storyIdentify and propose enhancements to existing processes and methodologies to improve data quality

　　Education/Qualifications

　　Undergraduate degree (Bachelor's) from an accredited institution in Market Research, Marketing, Data/Analytics, or related field.

　　Experience/Skills

　　5+ years work experience in customer feedback data programs and analyticsStrong familiarity with Qualtrics, Salesforce, Alchemer, and / or similar customer data platformsAdvanced Microsoft Office skills (Excel)Experience with other analytics and visualizations tools (e.g., Tableau)CX platform administration

　　Preferred

　　Using analytics to move business metricsStrong problem-solving skills with a focus on design of experiments (A/B testing)

　　Labcorp is proud to be an Equal Opportunity Employer:

　　As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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