THIS IS AN ONSITE ROLE IN PITTSFORD, NY. NO RELOCATION OFFERED.

LenelS2 is a leading provider of innovative security technology solutions that deliver superior access control and video monitoring products. We are seeking a customer-focused Platinum Support Sustaining Engineer to join our growing post-sales technical support team in Pittsford, NY.

Job Description:

The Platinum Support Sustaining Engineer is responsible for troubleshooting, root cause identification, problem resolution, and maintenance of Windows-based software solutions that will shape the future of the security industry. This includes working with the latest technologies and on exciting applications like biometrics, smart cards, access control, ID management and digital video.

The successful candidate will join the Technical Support Department (TSG) and work closely with Engineering teams to support and maintain our flagship security product, with a focus on our Platinum Support customers. This role requires expertise in software troubleshooting and physical security domains to address complex and business-critical support cases. Responsibilities include developing software fixes for escalated issues, managing technical troubleshooting, and facilitating problem resolution activities.

Approximately 20% of the candidate's time will be dedicated to directly supporting a specific customer, including custom integrations, participating in customer calls, and presenting technical solutions and status updates. The remaining time will focus on sustaining engineering tasks, primarily for Platinum Support customers.

The position currently reports to the US Director of Technical Support, and you’ll work out of our Pittsford, NY location Onsite for first 3 months and later Hybrid.

the annual base salary range for this position is $146,000 - $182,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

Key Responsibilities:

Participate in the maintenance of an existing product

Effectively communicate and collaborate with local and international teams

Analyze and resolve complex software problems from field deployments

Design, prototyping and implementation of new solutions

Workload estimation and risk assessment

Utilize the latest C++ / C# techniques in code development

Utilize the latest tools techniques in software debugging and troubleshooting

Work closely with members of Technical Support, Engineering, Quality Assurance, Product Management, VARs and end users as may be necessary

YOU MUST HAVE

Bachelor of Science or higher in Computer Science, Software Engineering, or related, or commensurate experience

Proficiency in C++, C#, and SQL

Experience with Microsoft development tools, including Visual Studio

Experience with MFC, COM, XML, MS SQL Server

Experience with multi-threaded applications

Knowledge of version control and defect management tools

Experience with relational databases

Strong analytical and problem-solving skills

Strong verbal and written communication skills

Self-motivated and results-oriented

Fast learner who works well both independently and within a team

WE VALUE

Experience across full life cycle of server applications

Experience interfacing hardware with software

Experience with troubleshooting in Windows, crash/memory dump collection, perfmon, Active Directory, Domain, and network connectivity troubleshooting

Experience with database concepts, SQL, SQL Server, SQL Management Studio, Oracle, and Crystal Reports a plus

Azure or other cloud platforms

Agile software development

Knowledge of security systems: access control, video surveillance, intrusion

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.