Sr. Account Manager - PEO Market

　　General Information

　　City/Cities

　　Aurora, Tampa

　　State(s)

　　Florida, Illinois

　　Country

　　United States

　　Working Schedule

　　Full-Time

　　Work Arrangement

　　Hybrid

　　Relocation Assistance Available

　　No

　　Posted Date

　　23-Jan-2024

　　Job ID

　　1390

　　Description and Requirements

　　Sr Account Manager - PEO Market

　　Job Location: Florida : Tampa

　　Alternate Job Location: Illinois : Aurora

　　Work Arrangement: Hybrid

　　Role Value Proposition :

　　MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation and client service associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.

　　Our Sr. Account Managers develop and execute project implementation plans for new client installations as well as for expanded product offerings to our existing clients. Once an account is installed, they will provide ongoing support for account maintenance, and engage in escalated issues.

　　Key Responsibilities

　　Accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members

　　Lead on developing, executing, and tracking a project plan for both implementations and ongoing account management and problem solve on implementations and conference calls

　　Research and define opportunities to improve profitability and retain customers, responding to customer needs proactively and developing strong expert relationships with brokers/consultants

　　Understand benefit offerings to group insurance accounts to provide enrollment material and client communications and act as the primary contact to provide excellent post-sale high level customer service and solve escalated issues

　　Coordinate rate proposals with underwriting partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams

　　Maintain up-to-date client databases, business plans and legal requirements

　　Essential Business Experience and Technical Skills

　　Required:

　　5+ years of sales and/or customer service experience in the insurance industry

　　An expert in consultative support both internally and externally

　　Have a flexible schedule and able to work as needed outside of standard business hours to attend client and industry events to represent MetLife

　　Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once

　　Strong interpersonal skills, as well as excellent written and verbal communication skills

　　Ability to consistently meet tight deadlines and work under pressure

　　Ability to present and speak in front of large audiences

　　Must be self-motivated, and work well independently and as part of a team

　　Preferred:

　　Bachelor’s Degree

　　Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations)

　　Understanding of employee benefits (worksite and voluntary)

　　Account management, project planning and problem solving experience

　　Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.