Senior Salesforce AI Development Engineer

　　General Information

　　City/Cities

　　Cary, Clarks Summit

　　State(s)

　　North Carolina, Pennsylvania

　　Country

　　United States

　　Working Schedule

　　Full-Time

　　Work Arrangement

　　Hybrid

　　Relocation Assistance Available

　　No

　　Posted Date

　　09-Jan-2024

　　Job ID

　　1335

　　Description and Requirements

　　Role Value Proposition:

　　As a Senior Salesforce Software Development Engineer you are responsible for the design, development, implementation and maintenance of solutions for MetLife’s Customer Solutions Center; focusing on Einstein AI capabilities and solutions. You will create functionality and solve problems in Salesforce software using a variety of web languages, software programs, and technologies. Timely and quality delivery of these solutions is based on a set of standards and processes which establish consistency across the enterprise, data, reduce risk, and promote efficiencies in support of the organization and the business goals and objectives. You will have an opportunity to impact every part of the system, foster and cultivate your curiosity and iterate over solutions to be the very best you can be to deliver for our customers. This role sits within a smaller team which provides the opportunity for the right person to take ownership of broader responsibilities, such as Scrum Lead who can support various releases and as support assisting the Product Owner of multiple products with the full-stack engineering responsibilities being the primary focus.

　　Key Responsibilities:

　　Participates in the creation of Salesforce architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms.

　　Responsible for detailed technical design and development of Salesforce Applications ensuring they accommodate the dynamic nature of AI technologies.

　　Develop architectural guidelines and standard processes for AI model development.

　　Partner with product and engineering teams to discover AI related reusable datasets, design patterns, components, libraries, and infrastructure to help optimize cost and find multi-functional commonalities.

　　Proactively identify potential architectural risks and develop strategies to mitigate them, safeguarding the integrity and security of our AI solutions

　　Investigate and resolve production management incidents, problems, and service requests.

　　Identifies and implements operating efficiency solutions for specific product feature.

　　Assists in upgrading or patching applications/platforms as needed.

　　Gain awareness of trends and issues in area of technical expertise, potential new technologies or technology opportunities to champion the customer.

　　Essential Business Experience and Technical Skills: ­­

　　Required:

　　Bachelor’s Degree in Computer Science or related field

　　5+ years of proven experience as a Salesforce Developer or in a similar senior technical role

　　Certified Salesforce Developer with experience in Lightning, Apex, and custom development

　　Track record of building large-scale innovative AI products and solutions

　　Proficiency with, at least, web languages such as JavaScript, Typescript, PHP

　　Proficiency with various database technologies and solutions, including both SQL and NoSQL

　　Proficiency with modern web framework such as Node.js, AngularJS or VueJS

　　Cross functional leadership: organize, motivate, and lead those outside of the team

　　Preferred:

　　Strong knowledge of machine learning algorithms and predictive analytics

　　Strong familiarity with Generative AI concepts and technologies, and understanding of different LLMs

　　Experience with Python, Jupyter Notebook, and API or data analysis libraries such as Pandas or NumPy

　　Experience in building the LWC components in Salesforce Lighting App

　　DevOps practices for CI/CD, release management, and automation using Azure DevOps, Selenium, JUnit, or similar technologies

　　Git-based repositories such as GitHub, Bitbucket or Azure Repos

　　Microsoft Azure Services: Functions, Kubernetes, CosmosDB, Storage, App Service

　　Equal Employment Opportunity/Disability/Veterans

　　If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

　　MetLife maintains a drug-free workplace.