Career Opportunities: Specialist, Senior Technical Services (26348)

　　Requisition ID 26348 - Posted - 4Front Engineered Solutions, Inc - BSI IB NA Kenosha Door center Group - USA: Wisconsin (Kenosha) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Associate - Travel Required: 11%-30%

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　　Senior Technical Support Rep

　　If you have an extensive background of electrical & mechanical background and a flair for supporting customers with door challenges, we have the perfect role for you.

　　4Front is looking for YOU to support our brand new, state of the art facility in Kenosha, WI.

　　What you will be doing

　　Assisting customers with questions & troubleshooting technical problems

　　Processing warranty claims

　　Following through on replacement part orders & installation

　　Training customers, dealers & service technicians on high performance door systems

　　Travelling up to 75%

　　What we are looking for

　　Skills & understanding of electrical and mechanical principles

　　PLC experience a plus

　　5+ years’ experience in a technical service field - experience with high performance doors preferred

　　Excellent communication skills to walk technicians through repairs over the phone

　　Professionalism

　　Team player

　　Spanish fluency would be great

　　Why apply?

　　Empowerment : You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise.

　　Innovation : You embrace challenges and want to drive ambitious change.

　　Integrity : You are results-oriented, reliable, straightforward and value being treated accordingly.

　　#LI-hybrid

　　We are the ASSA ABLOY Group

　　Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

　　As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

　　As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.