JOB DESCRIPTION DATE: 9/2023

　　TITLE: Performance Analyst

　　RESPONSIBLE TO: Senior Manager, Performance Management

　　DIVISION/DEPART: Member Advancement/Performance Management

　　SUPERVISES: N/A

　　FLSA STATUS: Exempt

　　INCUMBENT: N/A

　　BASIC FUNCTION:

　　Ensure clarity in assessing organizational performance by organizing, measuring, visualizing, and communicating results of both project deliverables and overall organizational strategic plan.

　　responsible for tracking all product and service usage and impact trends via our internal CRM System, HubSpot

　　Assist and collaborate with GII teammates to design, deploy, collect and manage all data needed for project Key Performance Indicators (KPIs) and success measures.

　　Design detailed tracking templates and reporting mechanisms in tools including Excel, Smartsheet, and Data Visualization systems like Tableau or Power BI.

　　SPECIFIC DUTIES [1] :

　　Accountable for developing a cross-departmental oversight structure and facilitating cross-departmental clarity and communication around key success measures for both internal and external stakeholders; support the successful execution of projects through tracking and monitoring KPIs and metrics.

　　Work with departments to collect products and service data to help the organization better understand how members engage with GII and the impact those products and services are having. This will primarily be driven by data collected in GII’s internal CRM system, HubSpot.

　　Deliver consistent and high-quality data visualizations in software systems like Tableau and Power BI to enable teams to understand their status and success.

　　Work closely with the Senior Manager, Performance Management and Specialist(s), Project Administrator(s) to ensure alignment in KPIs, measurements and timelines across departments and to proactively identify potential risks and conflicts that could impact project KPI benchmark success. Help manage team communication and ensure input from appropriate team members is obtained to allow for informed decision-making and intentional collaboration.

　　Partner with the Executive Team, department leaders and Senior Manager, Performance Management to set and monitor organizational and departmental goals.

　　Manage collection of data around key success measures in one central location and work with department leaders to ensure accuracy.

　　Assist in preparing reports and presentations for the entire GII team, including regular reports to the CEO and Executive Team.

　　Contribute to cross-departmental collaboration and continuous process improvement.

　　Support communication of progress against plan to GII Board of Directors as requested.

　　Other duties as needed to advance Goodwill strategies.

　　RELATIONSHIPS:

　　Internal: Daily collaboration with GII team members to achieve Goodwill goals, coordinate projects, and support initiatives.

　　GII Members: Infrequent contact with member Goodwills

　　External: Limited contact with external stakeholders.

　　Government Officials: Limited contact with members of the Administration and Federal departments

　　SKILLS NEEDED [2] :

　　Knowledge of Excel, Smartsheet, Power BI and Tableau.

　　A working knowledge of logical and mathematical concepts useful for modeling and data analysis.

　　Ability to communicate effectively orally, in writing and electronically.

　　Ability to engage well with others both individually and in groups.

　　Computer proficiency in project management platforms, word processing, spreadsheet programs and presentation platforms.

　　Ability to travel as needed.

　　EDUCATION:

　　Undergraduate in business management, Financial Mathematics, Business Analytics, or related discipline or equivalent combination of education and experience.

　　EXPERIENCE:

　　Professional, with strong analytics and data manipulation skills

　　Ability to translate and communicate complex topics in a variety of forums, tailoring communications to effectively fit and influence the targeted audience, presentation, and communication skills.

　　A solid understanding of excel, Smartsheet, and other data visualization systems like tableau and Power BI for analysis, visualizations, and tracking.

　　DECISION MAKING:

　　Prioritization of work is essential.

　　SUPERVISION:

　　Regular - Latitude is given to the position in carrying out work assignments. Work is reviewed to ensure that it is conceptually sound and meets assignment objectives

　　PHYSICAL EFFORT:

　　Medium, lifting 50 pounds maximum with periodic lifting and/or carrying of objects weighing up to 25 pounds. Frequent walking and standing are required (may be accommodated). Travel is required.

　　EMOTIONAL EFFORT:

　　Moderate; occasional short deadlines requiring some extended hours on task. Work environment may be hectic with occasional to frequent periods of high stress. Positive, cordial and quality customer service to Goodwill members is always required.

　　Our Values

　　We believe that everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

　　Our mission happens through me (Passion)

　　We have a fire for our mission. We bring our energy, creativity, and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact across North America.

　　Drive to make a difference (Impact)

　　We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

　　You before me (Respect)

　　We treat all people with dignity, kindness, appreciation, and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear, and transparent communication. We are open and humble.

　　Thriving begins at home (Well-being)

　　We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

　　Out of Many, One Goodwill (Diversity, Equity & Inclusion)

　　We embrace all people and perspectives as we advance Goodwill’s mission help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers through the power of work. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all our endeavors. Our diversified reflection shall shine as one Goodwill.

　　Be bold, learn and grow (Agility)

　　We are open, creative, innovative, agile, and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failing for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles and learns and grows together with humility and grace.

　　[1] All duties are considered to be essential, unless otherwise indicated.

　　[2] All skills and abilities are considered to be essential, unless otherwise indicated.