About Us

　　Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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　　Job Summary:

　　Resurgent Capital Services is looking for a Specialist II, Desktop Support team member. The Specialist II will p rovide advanced support for the local desktop environment and provide necessary coverage for Desktop Level 1 and Service Desk responsibilities. This team member will c ontinue to employ an ‘advocate of the customer’ attitude as knowledge of the environment and processes increase. As one progresses in this position, knowledge and responsibilities for systems and processes will increase to develop subject matter expertise. Other responsibilities will include:

　　Establish necessary vendor management skills for any needed interaction and oversight.

　　Dependent on responsibilities, improve departmental or support processes. Employ project management techniques to manage and deliver small to medium size projects.

　　This is a 100% in office opportunity, located in Greenville, SC.

　　What You Bring:

　　Demonstrated knowledge of PC hardware, peripherals and operating systems

　　Experience with Active Directory, DNS and DHCP

　　Comprehensive knowledge with Microsoft Office application support

　　Experience with VPN technologies for remote users

　　Moderate experience with A/V and videoconferencing equipment and capable of testing, troubleshooting and supporting hardware and software

　　Moderate experience with wiring closets, patch panels, testing and terminating network cabling

　　Required experience with TCP/IP network fundamentals in relation to end user support for network connectivity

　　Experience with telephony systems knowledge including the deployment of IP based telephones, PBX and Voice Mail Support.

　　Ability to support mobile end user telephony services

　　Proficient in analysis and problem solving with a range of diagnostic utilities

　　Demonstrated knowledge of electronic repair, troubleshooting techniques and equipment testing

　　Good written and oral communication skills

　　Good interpersonal skills, with a focus on rapport building, listening and questioning skills

　　Strong documentation skills

　　Self-motivated with the ability to work independently as well as part of a collaborative team

　　Ability to serve as a resource and guide less experienced team members

　　Ability to effectively prioritize and execute tasks in a high-pressure environment

　　Ability to manage multiple, often competing, priorities

　　Exceptional customer service orientation

　　Ability to deliver consistent, quality end user support and communication

　　Ability to consistently document case resolutions or project activities

　　Ability to gather and analyze data to document and recommend process or system improvements

　　Ability to independently learn and support new technologies

　　Ability to see areas of improvement or need and take ownership of these items

　　Ability to independently research topics, test, implement and document solutions or work-arounds for supported technologies

　　Ability to analyze complex computer problems and provide solutions

　　Ability to understand and apply all security guidelines

　　Ability to understand and comply with all privacy and security policies

　　High School Diploma required

　　BS degree in Information Technology, Computer Science, preferred but not required

　　2+ years of experience considered in lieu of degree, will train the right candidate with appropriate industry certifications

　　2+ years of experience as an IT Desktop Specialist I, preferred

　　Help Desk Institute (HDI) Technical Support Center Professional, preferred but not required

　　A+ certification, required

　　What We Offer:

　　Competitive salary & the ability to make a merit based annual bonus.

　　Comprehensive medical, dental and vision insurance.

　　Supplemental benefits including (but not limited to): parental leave, infertility & adoption assistance, mental health support, free physical therapy resources, etc.

　　Up to a 4.5% match on 401k.

　　A career path to grow.

　　A casual work environment.

　　Opportunities to give back to the community by participating in civic and charity events with colleagues.

　　Ability to work with phenomenal talent and friendly team of professionals.

　　Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

　　Technically speaking, Resurgent Capital Services manages domestic and international debt portfolios. But, if you were to ask any of our employees what we do, you might get a slightly

　　different response.

　　They might tell you that we create opportunities out of challenging situations. For ourselves. And for our clients. It’s what we call “building bridges.” And here at Resurgent, we’re building stronger bridges every day. Founded in 1998 and located in Greenville, SC, Resurgent works with some of the nation’s largest credit grantors and debt purchasers. Our employees share common values that are embodied in the people who make our company their home. Our employees’ actions are guided by “Results-Driven Process Management” or RPM—a rigorous measurement of financial and operational performance. This process, coupled with our people, has enabled Resurgent Capital Services to achieve industry-leader status. Whether dealing with customers directly or indirectly, our employees are trained in a variety of disciplines. Management. Operations. Collections. Financial or statistical analysis. Information Technology. In every discipline, regardless of position, all of our employees bring energy and high standards to the work we do.