$2000 Sign-On Bonus for External Candidates

　　Optum *is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start *Caring. Connecting. Growing together.

　　Responsible for providing patient-oriented service in a clinical or front office setting; performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co -- pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast -- paced, customer -- oriented clinical environment.

　　This position is full-time, Monday -- Friday. Employees are required to work any shift between the hours of 8:30 AM -- 5:00 PM including the flexibility to work occasional weekends (Saturdays) based on business need. Our office is located at Westmoreland Hospital, Medical Commons 1 QD -- 530 South St, Greensburg, PA, 15601.

　　We offer weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

　　Primary Responsibilities:

　　Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefitsUtilizes computer systems to enter access or verify patient data in real -- time ensuring accuracy and completeness of informationGathers necessary clinical information and processes referrals, pre -- certification, pre -- determinations, and pre -- authorizes according to insurance plan requirementsVerifies insurance coverage, benefits and creates price estimates, reverifications as neededCollects patient co -- pays as appropriate and conducts conversations with patients on their out -- of -- pocket financial obligationsIdentifies outstanding balances from patient's previous visits and attempts to collect any amount dueResponsible for collecting data directly from patients and referring provider offices to confirm and create scheduled appointments for patient services prior to hospital dischargeResponds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful mannerGenerates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessaryMaintains up -- to -- date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation unitsYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　1+ years of Customer Service experience in a hospital, office setting, customer service setting, OR phone support settingAbility to work any shift between the hours of 8:30 AM -- 5:00 PM from Monday -- Friday including the flexibility to work occasional weekends (Saturdays) based on business needMust be 18 years of age OR olderPreferred Qualifications:

　　Experience with using Microsoft Office productsExperience in a Hospital Patient Registration Department, Physician's Office, OR any medical settingWorking knowledge of medical te minologyUnderstanding of insurance policies and proceduresExperience in insurance reimbursement and financial verificationAbility to perform basic mathematics for financial paymentsExperience in requesting and processing financial paymentsSoft Skills:

　　Strong interpersonal, communication, and customer service skillsPhysical and Work Environment:

　　Standing for long periods of time (10 -- 12 hours) while using a workstation on wheels and phone / headsetPLEASE CLICK "APPLY" ON PACAREERLINK.PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS"