Location: Remote or hybrid in Poznań.

　　1 year contract, maternity cover, with possibility of extension.

　　Purpose:

　　Be the first and main contact person for local and internal teams to ensure the complete execution & resolution of all disputes. Contribute to operational tasks and work on the optimization of these tasks in an increasingly digital context.

　　Reporting to: B2B Transactional Team Leader.

　　The Job (responsibilities):

　　Full claim process for logistic, transportation etc. below and above thresholds.

　　Ensure the processing of claims and disputes with involved teams.

　　Know and master the process of dispute management.

　　Creation of all new CFINs cases.

　　Follow the complete cycle of the claim, such as investigation/analysis like assignment of the correct reason codes and correct processor.

　　Inform management in the event of significant or unusual deviations.

　　Ensure contact with dispute stakeholders via email, Teams, Zoom.

　　Collaborate with internal Teams to ensure high standard processes.

　　Communicate with internal teams about the dispute/claim handling.

　　Ensure compliance with procedures in all circumstances CFIN entry, investigation on claims.

　　Coordinate disputes management tasks within the all involved Teams like DC, Carriers, Local Teams and Commercial Teams.

　　Contribute, with the team leader, to the analysis and understanding of KPI's.

　　Contribute to the optimization/digitization of claims handling procedures and knowledge sharing.

　　Identify opportunities for simplifications, improvements, automation.

　　The Person (requirements):

　　Higher Degree or equivalent through experience.

　　Fluent French language is essential, good English required.

　　Knowledge and understanding of Supply chain, customer experience background is an advantage.

　　Excellent SAP knowledge (CFIN would be a plus).

　　Proficient in Microsoft office tools (Power Point, Excel, ideally Power BI).

　　Desired: project management skills.

　　Ability to work in a team.

　　Organizational skills and diligence.

　　Ability to manage diverse tasks.

　　Excellent interpersonal skills for internal and external relations.

　　Stress resistance.

　　Problem solving orientation.

　　Positive attitude and mindset.

　　We offer:

　　Ambitious and motivating challenges.

　　Regular working hours (Monday to Friday).

　　Competitive benefits package.

　　Add value to the business.

　　Work with a diverse team with varying backgrounds.

　　Labor law contract.

　　Co-funding of additional benefits (medical care, Multibenefit cards).

　　Stanley Black & Decker is the largest tool manufacturer in the world (Fortune 200). SBD is a world-leading provider of tools and storage, outdoor products and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth. http://kariera.sbdinc.pl/

　　#LI-PH1

　　We Don’t Just Build The World, We Build Innovative Technology Too.

　　Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

　　Who We Are

　　We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

　　Global Benefits & Perks

　　You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

　　What You’ll Also Get

　　Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

　　Learning & Development:

　　Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

　　Diverse & Inclusive Culture:

　　We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

　　Purpose-Driven Company:

　　You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

　　For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

　　Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!