Home
/
Comprehensive
/
Customer Service - Donor Support Technician
Customer Service - Donor Support Technician-June 2024
San Antonio
Jun 5, 2025
About Customer Service - Donor Support Technician

  Job Description

  Job Description Summary

  Responsible for preparing the donor, donor area and equipment for the pheresis process.

  Job Description

  Main Responsibilities

  Prepares the autopheresis machine for the pheresis process.

  Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

  Disconnects the donor when the process is complete.

  Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

  Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

  Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

  Alerts Group Leader or Supervisor of donor flow issues.

  Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

  Understands the policies and procedures associated with hyper immune programs at the center if applicable.

  Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

  Maintains confidentiality of all personnel, donor and center information.

  May be cross-trained in other areas to meet the needs of the business.

  Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

  Perform job-related duties as assigned.

  Education

   High school diploma or equivalent required

  Experience

   Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

   Must be able to perform basic math calculations

  Working Conditions (physical & mental requirements)

   Ability to understand, remember and apply oral and/or written instructions

   Ability to understand and follow basic instructions and guidelines

   Must be able to see and speak with customers and observe equipment operation.

   Occasionally perform tasks while standing and walking up to 100% of time

   Reach, bend, kneel and have high level of manual dexterity

   Occasionally be required to lift and carry up to 25 pounds

   Fast paced environment with frequent interruptions

   Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

   Required to work overtime and extended hours to support center operational needs

  Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

  Our Benefits

  For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

  About CSL Plasma

  CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

  We want CSL to reflect the world around us

  As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

  Do work that matters at CSL Plasma!

  R-223892

  CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Software Development Engineer, Device Analytics
Description The Device Analytics team supports the entirety of Amazon’s device portfolio and is responsible for the comprehensive backend web services and mobile & IoT SDKs. The team owns a fleet
Business Analyst (Process Improvement)
About the Role Canon Financial Services (CFS) in Mt. Laurel, NJ is seeking a Business Process Improvement Analyst to assist in the study of business processes, development of proposals for best-in-cl
Executive Assistant, Kuiper Satellite Production
Description Come join the most innovative and exciting Amazon Project to date! The Project Kuiper team is seeking an exceptionally bright, multitasking, and self-motivated individual to support Direc
Executive Assistant
General information Ref # 16812 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We
Team Member: Service Champion
Pay from $15.00/hour Work today, get paid today? Yes!! Apply and learn how! Hospitality Restaurant Group(Taco Bell) is looking for Food Service Champions who love serving customers and want to furthe
Diesel Mechanic
Quad County Landfill; a Waste Connections company is looking to hire a Heavy Equipment Mechanic at our landfill in Byhalia, Mississippi. This will be a first shift position. Pay starts at $35.00 &
Business Development Director - DHS (3140)
Business Development Director - DHS (3140)at SMX(View all jobs) (https://www.smxtech.com/careers/) United States SMX is seeking a Director of Department of Homeland Security (DHS) Business Developmen
Process Improvement / Process Automation
KDS Job ID 2325155 Koniag Data Solutions, a Koniag Government Services company , is seeking a Process Improvement/Process Automation Analyst with a Secret Security Clearance to support KDS and our go
Store Manager
Reference #: 102319OverviewPep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boy
Global MES Senior Practice Consultant
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and mine
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved