3PL Program Manager (Specialist, Client Management)Job Description:The state of healthcare is complex, but our shared purpose isn't: Help people get the medicine they need to live healthier lives. CoverMyMeds solves medication access challenges for patients throughout every step of their journey through a unified brand that now encompasses RelayHealth, RxCrossroads by McKesson, McKesson Prescription Automation and CoverMyMeds.Our combined experience spans nearly 90 years and together, we're applying our expertise to solve some of the biggest problems in healthcare. We accelerate innovative solutions for problems like medication affordability and adherence in way that everyone wins - from providers to pharmacies, payers to biopharma and, especially, patients. By combining automation and expert intervention, the company provides prior authorization, prescription decision support, specialty patient support, core adjudication network, patient assistance programs, clinical and behavioral adherence and patient empowerment solutions.We're proud to be an integral part of McKesson Corporation and embody the shared values and leadership behaviors of the greater organization.We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.Job Summary:The position owns the direct relationship with customers and is responsible for oversight, implementation, and overall management of third-party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third-party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international).Once the customer is on boarded, the program manager will continue to maintain an understanding of the customer's business, challenges and demands to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit.The Program Manager will assist in new customer sales efforts. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Program Manager will be responsible for the ensuring the success of the total customer value stream.This role is highly cross functional in nature and does not have direct reports.Key AccountabilitiesProvides a high touch / white glove relationship with customer base (pharma)Ability to communicate with executive leaders effectivelyIncreases sales volume and profitability within existing book of businessEnsures customer satisfaction and customer retention through consistent and productive customer engagement.Utilizes data to evaluate situations and make appropriate recommendationsActively interacts with Distribution Center Management, Credit/Inventory/Operations Departments, Finance, IT, Legal, Call Center Operations, New Account Set up and business development to ensure enterprise alignment.Review customer invoices against contractual obligations for accuracy and validationActs as a liaison between external customers and our McKesson Specialty 3PL Services team members.Utilizes standardized products and processes to enable scalable growthParticipates in sales presentations to further enhance business growth opportunities, improve selling skills, and gain knowledge about the market and customer base.Represents the company by consistently demonstrating McKesson's ICARE principles.Stays abreast of and learns about all new technical applications, products, programs, and services available to customersParticipates in the development and reporting of KPIsTypical Minimum Experience3-5 years of distribution