Spanish Speaking Patient Support Worker

　　Hartford, CT, USA Req #1057

　　Thursday, January 18, 2024

　　Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

　　POSITION SUMMARY

　　The Bilingual Patient Support Worker welcomes, orients, and engages all patients on-site at the health center. The Patient Support Worker supports patients of the health center by providing general information and direction regarding accessing and following up on their services. The Bilingual Patient Support Worker monitors the patient waiting area and responds to any patient questions, concerns, or complaints; they inform patients about delays/wait times, critical events, and organizational processes or structure. The Bilingual Patient Support Worker works collaboratively with other health center departments to follow-up and address patient questions regarding their services and care. Wheeler Health & Wellness provides an integrated, comprehensive continuum of patient-centered primary care, behavioral health and community resources to enhance health equity and achieve the triple aim of health reform: improve health, reduce costs & increase quality.

　　Bilingual stipend available $2,288 annually

　　Hourly Rate: $17.00

　　EDUCATION AND EXPERIENCE/QUALIFICATIONSHigh School diploma. At least 1 year of related customer service experience in a health care setting including face to face interactions with patients is preferred. Direct lived experience in addiction and/or mental health recovery preferred. Knowledge of Connecticut community resources and organizations. Candidate must be able to speak fluently in both English and Spanish. Exhibits strong interpersonal, critical thinking, communication, and problem-solving skills. Demonstrates proficiency in Microsoft Office applications and other software programs.

　　LOCATION

　　Hartford, CT

　　SCHEDULE

　　Full time

　　EMPLOYEE BENEFITS

　　Wheeler Clinic offers access to a comprehensive array of benefits, including:

　　For Good Health

　　Anthem Medical, Prescription, Dental and Vision insurance

　　Health Savings Account (HSA), with company contribution

　　Wellness Programs

　　Free annual flu shots

　　For a Secure Future

　　Company paid Life and AD&D insurance

　　For Retirement

　　403(b) Plan, with clinic contributions for eligible employees

　　For Career Advancement

　　Education Reimbursement Program

　　Training and development opportunities

　　For Work Life Balance

　　-15 vacation days in first year

　　-8 sick days

　　-2 Personal Days

　　-2 floating holidays starting January 1st

　　-9 company paid holidays

　　Employee Assistance Program (EAP)- Free and confidential counseling

　　Employee discounts on cell phone services

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Welcomes and engages all patients on-site to the health center; provides clarification regarding services and supports patient in accessing and completing services on-site, including but not limited to: registration and/or form completion, registering for the patient portal, and supporting individuals with mobility challenges.

　　Monitors patient waiting area to ensure the safety and well-being of all patients and staff; responds to and engages patients regarding routine questions, concerns or complaints. Informs patients of delays, critical events, and organizational process or structure.

　　Acts as a liaison between the patient and health center staff to support access to care, services, and on-site resources. Utilizes internal and external systems to obtain, follow-up on, and communicate relevant patient information.

　　Documents patient navigation efforts and critical events, as indicated.

　　Promotes and informs patients of Wheeler patient resources such as the Patient Advisory Board Meetings and Wheeler services and activities or initiatives.

　　Pursues and utilizes available trainings and staff development opportunities, to enhance knowledge and growth within their position and in the organization.

　　Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

　　Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

　　Other details

　　Pay Type Hourly

　　Hiring Rate $17.00

　　Required Education High School

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　　Hartford, CT, USA