Key Responsibilities

　　Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

　　Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

　　Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.

　　Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

　　Attend AMAT classes in designated product line and external classes for third-party software.

　　Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

　　Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

　　Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

　　Functional Knowledge

　　Demonstrates expanded conceptual knowledge in own discipline and broadens capabilitiesBusiness Expertise

　　Understands key business drivers; uses this understanding to accomplish own workLeadership

　　No supervisory responsibilities but provides informal guidance to new team membersProblem Solving

　　Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedentsImpact

　　Impacts quality of own work and the work of others on the team; works within guidelines and policiesInterpersonal Skills

　　Explains complex information to others in straightforward situationsQualifications

　　Education:

　　Bachelor's Degree

　　Skills:

　　Certifications:

　　Languages:

　　Years of Experience:

　　2 - 4 Years

　　Work Experience:

　　Additional Information

　　Time Type:

　　Full time

　　Employee Type:

　　Assignee / Regular

　　Travel:

　　Yes, 50% of the Time

　　Relocation Eligible:

　　No

　　Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.